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Inspire HR notifications not working

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‎11-17-2019 18:28 - last edited on ‎11-18-2019 04:48 by Fitbit Moderator

‎11-17-2019 18:28 - last edited on ‎11-18-2019 04:48 by Fitbit Moderator

Why is it taking so long to fix the Inspire HR notifications issue? I’m very dissatisfied with FitBit customer support. My notifications have not been working for weeks. I tried all the suggestions in the “Help” Area, and also called customer service and they said I have to wait another 10 days until the next Fitbit app update comes through. It’s unacceptable.

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎11-18-2019 04:53

‎11-18-2019 04:53

@gmercanti28 It's great to see that you've visited the Fitbit Community!

 

Thank you for reporting this. As you know the team is working on finding a solution to this issue. Still I appreciate your patience in this matter and that you tried the suggested troubleshoots.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-18-2019 08:21

‎11-18-2019 08:21

I’ve been having the same issue & been wondering why. I’ve also done updates and tried all the things I’ve found online as suggestions with no luck. Your comment was more insightful than anything I’ve found online. I hope it gets fixed soon too. 

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‎12-03-2019 16:10

In response to AlvaroFitbit

‎12-03-2019 16:10

Alvaro— where’s the update? It’s been over 10 days. Why is my Fitbit STILL not working properly? Why did I spend my money on a defective product?

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‎12-13-2019 12:08

In response to AlvaroFitbit

‎12-13-2019 12:08

Alvaro, it’s been another 10 days. 

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