Inspire HR only shows a black screen

[tigercub354]

My fit bit Inspire HR won't turn on. It has black screen and vibrates about every 10 seconds.  I plugged it in to charge for 2hrs. I don't get a battery icon or anything. I tried to reset it while plugged in. I did get a smile face show up on screen then disappears but still won't turn on. It still pulses about every 10 seconds. I'm at a loss.

Moderator edit: updated subject for clarity

[Niallycoco]

Thank you, this worked for me too 👍

[GleefulTurtle]

Yay! Happy to hear that!


Sent from my Samsung Galaxy smartphone.

[taddesso]

Hello how do you change the clock on the hr inspire please as am getting a black display. Thanks 

[GleefulTurtle]

You have to change it through the app on your phone. Fitbit app> fitbit account (top left) > inspire hr > clock faces.
Hope this helps.

Good luck


Sent from my Samsung Galaxy smartphone.

[Krob1010]

Go to your Fitbit app. There is a clock face top left corner. Go down to your Fitbit device Fitbit hr air whatever and click. It shows different faces you can choose from. It worked for me for a short period of time then I had to contact them and they sent me a replacement, which took a week to receive.

[taddesso]

Thank you. I now have clock display but it will not swipe either way or able to tap it. Also unable to turn the light bulb on. Think may have to get a new one 😢

Sent from my iPhone

[taddesso]

Thank you will give it a go 👍

Sent from my iPhone

[GleefulTurtle]

Ya maybe, that really sucks!



Sent from my Samsung Galaxy smartphone.

[JF1997]

I am having the same issue. How did you fix it? 

[taddesso]

I haven’t. I bought a new one 🤪

Sent from my iPhone

[CountryGal35]

When my Fitbit has an unresponsive black screen or when I can't scroll up or down, changing the clock face in the app on my phone resets it and it works again. 

[taddesso]

Hi I tried this several times and ran the battery down but still did not work. Even took the wrist bands off. I have purchased another one as was so stressed with not having one that worked Thank your

Sent from my iPhone

[Blackcat99]

Thank you - that has worked! 
only hope it doesn’t go again as I think I am only just out of warranty 🙄

[Radkery]

Feel the same. Had to change the clock face a week or so ago myself.
Sporadic problem that is easily corrected. Worried once the warranty
expires it may not be so easily resolved.
--

Ryan

[Krob1010]

It worked for me for just a little bit. I was able to receive a new one under my warranty. Good luck

Sent from my iPhone

[David-Rebn]

This worked for me as well

[Rrestiv]

Please help

[GleefulTurtle]

Try to go in and change your clock face in the app.


Sent from my Samsung Galaxy smartphone.

[Radkery]

Try changing the clock face from the app. This works for mine when the
screen goes completely blank--

Ryan

[Huskerfamily03]

How do we get in contact with them? Having the same issue. Changing the clock face in the app didn't do anything.