Inspire HR replacement won't set up properly

[tsunadeuzumaki]

My original Inspire HR had to be replaced. The replacement has been connected to the charger and plugged into my laptop. I went to set up the device on my iPhone and the 4 digits will not appear on screen. I take the pebble off of the charger and see the green light, but no screen response at all. I put it on the charger to restart it and only get a ":)" no vibration along with it, then a blank unresponsive screen 

[AlvaroFitbit]

@tsunadeuzumaki Welcome to the Community. 

Let me help you with your replacement Inspire HR not setting up and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

Let me know how it goes.

[JerseyBrew]

Hi, same thing is currently happening to me.  Just got my replacement HR today and cannot get the 4 digits to appear.  Plenty of smiley faces though...

[AlvaroFitbit]

@JerseyBrew It's great to see that you've visited the Fitbit Community!

Let me help you with your unresponsive Inspire HR. I suggest you restart your tracker and after this try the suggestions in this help article.

Keep me posted.

[Bonitabonbon]

I am having the same problem

[AlvaroFitbit]

@Bonitabonbon Thanks for stopping by!

Thank you for letting me know about this issue. I noticed that you too have a case open with Support so keep in contact with them to solve this issue.

Keep me posted.