Inspire HR's display not working

[Jfarr2023]

It still vibrates when I hit the button. I saw the smile once but haven't seen it since and nothing is working. Very frustrating given its only 2 weeks old. Is there a solution or hard reset?

Moderator Edit: updated subject for clarity.

[Goodusername]

Same as me theres just a line in the middle of screen

[NX]

My Inspire HR just had this problem with the screen going black for the second time. First time on 2-7-20, and second time today on 3-16-20. Changing the screen display via the app worked just like last time, but it is annoying that they can't fix this common glitch.

[McMahons]

I can’t see ant response to this problem- I am trying to activate all ok expect I can’t see anything g data has synced with my phone so working just will it display on inspire 

[Julia_G]

Hi, @McMahons , have you tried giving your Fitbit a restart?  That can often solve this issue.  Here are the instructions:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Sometimes you need to hold the button for longer than the recommended 5 seconds, and do make sure that there is good contact with the charging points, as it must be plugged in and charging in order for the restart to work.

Good luck, and let us know how it goes.  Welcome to the Community!

[Oregonmama]

Mine was under warranty, so I requested a replacement. A week or so later,
while still waiting for the replacement, the screen mysteriously started
working again. Hopefully the replacement is more reliable.

[Richard69]

I purchased a Fitbit hr inspire for my wife in February and the display is not changing it just stays fixed can’t change the display by swiping or pressing the button

[AnitafromTexas]

See Julia Gs fix below.  It worked for me.

[CodyL223311]

set a new clock face than set it to whatever you want I have no clue why
Fitbit has not fixed this yet


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[McMahons]

I took it back and has been replaced under warranty as face had a small crack


Sent from my iPad

[Sylvia_1956]

I have a Fitbit Inspire and the face is  stuck on the time and the exercise symbol. What can I do 

[McMahons]

Mine was a cracked screen and replaced by Fitbit

Sent from my iPad

[kunalkumar1003]

Hi,

Faced same issue today.

Although its working again for now.

Steps:

1.connect to band via fitbit app.

2. Change clock face

Volla screen came alive

[Chelle400]

None of the above solutions have helped me with my hr inspire. It's still locked on the clock screen and won't respond to touch. 

[Riz0]

I am having the same issue.  My first fitbit was replaced last month due to issues.  The replacement now has no video!

[SunsetRunner]

I was able to fix it with a restart.

[Kjpayton]

My inspire hr will not show displays.  I have reset it 3 times.  I have had it for a month

[Chelle400]

Fitbit sent me a new pebble as mine was under 1 year old. Message them
directly and someone should be in touch.

[ritaylor]

effected my HR to!!

[Julia_G]

If your Inspire HR display is not working, the advice is to try the restart procedure:

Plug it in to charge in the usual way using a charging plug known to be working.  A CE/UL certified wall charger is fine.  Make sure the charging points are lined up.  If yiu are not certain that it is well chaged, give it a couple of hours plugged in.

Once you are sure it is well charged (even if it didn’t seem to be charging), while it is still plugged in and charging, press and hold the button.  Make sure you do not disturb the contact between the Fitbit and the charging cable - the restart will never work if it is not properly connected.

When it restarts you should feel a slight vibration and see a smiley face icon.  If you do not see this at first, repeat the procedure, possibly holding the button for longer.

If it won’t work after tryng the restart at least 3 times, please get in touch with Fitbit on contact.fitbit.com   They will definitely ask you to try the restart procedure as a first step, so I would strongly recommend doing this first, even if your Fitbit is only a few weeks or months old, before contacting Fitbit, as that will save everyone’s time.

[Chelle400]

Thanks, but a replacement one as none of the advice given to me worked.