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Inspire HR showing 10,000 steps in exercise even though not achieved

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‎07-12-2020 11:42

‎07-12-2020 11:42

Hi,

 

For the last month when I am in an

exercise (i.e. walk, run, bike) my Fitbit will vibrate and show the screen congratulating me on completing my step goal of 10,000 steps even when I haven’t achieved that. Once I exit the the exercise the step count shows that I haven’t achieved 10,000. I have done a soft reset and also wiped and removed the devise but still getting the same issue. 

Any help would be greatly appreciated.


Thanks

 

Hannah  

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4 REPLIES 4

‎07-15-2020 08:58 - last edited on ‎09-09-2024 14:18 by Fitbit Moderator

‎07-15-2020 08:58 - last edited on ‎09-09-2024 14:18 by Fitbit Moderator

@hannahb93 It's great to see you in the Community!

Let me help you with your Inspire HR showing a high amount of steps. This is odd and thank you for troubleshooting this issue. Do you have any third party apps linked to your account? Or have you manually logged any activities? These two scenarios may log steps on your account. If you see this happening again could you take a screenshot of what you are seeing on your account? You can also log out from the app, restart your phone and log back in. If the issue persists you can clear the data on your tracker but note that you will need to set it up again.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-16-2020 13:19

In response to AlvaroFitbit

‎07-16-2020 13:19

Hey, thanks for getting back to me.

 

I have strava set up on my Fitbit but this has always been linked and never had this issue before. 

 

I cleared the data on my Fitbit, deleted the app and reset up all over again and just got the same problem. In the walk exercise i got the screen congratulating me on achieve the step goal but I knew I hadn’t. Both my fit bit and the app show I hadn’t achieved those steps. 

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‎07-16-2020 13:49

In response to hannahb93

‎07-16-2020 13:49

I am having the same issue today. My steps are actually being taken away (minus). I even bought a new one today & it is not working correctly.  Not sure what to do.

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‎07-28-2020 06:52

In response to Sunshine6

‎07-28-2020 06:52

I am facing the same problem. Happened to me three times in the last two weeks. I have a charge 3. First time I felt very happy having achieved the target, only to be disappointed after syncing with my phone.after that I sync whenever it shows I have achieved the target steps. This is really frustrating. Any help from Fitbit??

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