Inspire HR shows a "001 error" message

[Dave.S]

I have an inspire hr.  I got a low battery indication, and a little while later the screen changed to the Fitbit logo, with the numbers 001 and IKQMHJJ3.

I plugged the device in and left it for a while but there was no change. 

I tried restarting it by holding the button in while it was plugged in button in for 10 seconds. After that the screen went black and I released the button. It showed a smiley face, then a black screen and wouldn't respond. A short while later the 001 error was back.

Moderator edit: updated subject for clarity

[PauloG]

Same thing here. Fitbit is two weeks old and has a blank screen yesterday. I've followed the reset instructions with no success. Error is 001 - ILZEJIUL. After reading all posts can't believe there are so many faulty trackers. Sad for me that I bought it in Amazon and a sibling brought it for me to Colombia, so I don't know how to claim for a reimbursement without having having to pay an expensive mailing from South America. Bummer

[legalla38]

Hello,

Unfortunately, same issue on my side:

- no more battery, so i connected my tracker to the USB

- Smiling face, then nothing, except vibrates each 20"

- Multiple resets (more than 10 times, 2 days) , same results

- Twice, the 001 error screen appeared, with the code ILRMJIKJ

It has only a month, not used in water... I faced 2 failures on previous Fitbit Alta, now one on Inspire HR. Bad luck? Thanks in advance for your support,

[Tallyesin]

Hi Still waiting for as reply!!!

[DavideFitbit]

Thank you for all the details that you've provided @Tallyesin , and welcome to all the new users in the forums. I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created with or that you already got in touch with them. I hope everything goes well. 

Thank you for reply @gfbuyer, and welcome to the forums @PauloG, thank you for confirming that you already tried the restart procedure. I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.  

Welcome to the Community forums @legalla38, could you please confirm if you already tried the restart procedure described here?  

I'll be around if you need any help, let me know if you have further questions. 

[Pauled58]

I am having the same problem, try to reset, smile icon comes on, vibrates then goes blank

[gfbuyer]

@DavideFitbit I ended up returning it through Amazon for exchange with a new Inspire HR. Had it for just under 4 weeks and it bricked. This one was my wife's. I have the Inspire HR as well and mine has been really great with 5+ days battery life, acceptable accuracy, great app. Hoping the replacement for my wife is like mine and not her first !

[MeganS05]

I am experiencing the same issues with my inspire hr.

[alitibayan]

[alitibayan]

My wife bought my fitbit inspire hr just 2 weeks ago. then this happened. it's either a blank screen or this error message that keeps popping up. i've tried multiple times. i'm so disappointed. I'm from the Philippines.

[Nsbcudafan]

I am having the same problem with my Fitbit Inspire HR, it lasted for a month and now reading these message boards it seems to be a major problem with these products! What alarms me the most is that every forum I read the same respose from your team "thanks for contacting us etc etc". Since this is a legit problem why not answer people on this type of feed instead of saying "contact so and so"! This sucks!

[Dave.S]

Mailed mine back in... Still waiting for next steps to get a replacement... Is there any way to check the status?

[reiter]

I'm really interested in tracking my steps, etc but very frustrated 😞

I've had my Fitbit Inspire HR for about a month and am having the same issue. 

About a week ago, I tried everything that I was supposed to do and then just walked away, I was so frustrated after spending money that I really didn't need to spend on this but felt that I was worth it. 

After reading all these posts, I feel that this product is too new and all the kinks have not been worked out, so I would prefer another model that works.

Tell me what to do to send this back; I ordered mine through Target.com  

Can I take it to a Target store and have them deal with it?

[Nsbcudafan]

You are instructing us to go to new set up with a page you provided but how in the H$$$ are we supposed to do that when the 001 error keeps it from synching!

[skirv61]

This is my second inspire. Was told the first one must’ve been a lemon. Have had this 2nd one for about 3 weeks! Not happy 

[Dave.S]

This is ridiculous. It took almost a month after first contacting Fitbit for them to receive and process my warranty return.. they're sending me a new one,  which will take 5-7 business days to arrive after the order has been processed. They shouldn't cheap out on shipping for a customer warranty replacement because their device broke after less than a month 

I could buy one on Amazon and have it delivered TOMORROW.

Really makes it seem like they care about their customers....

[Missmuffin]

I bought Inspire HR - after 3 weeks it stopped working - I tried to reset it multiple times and all I got was a "smiley face" and a bit of vibration - then nothing.This is my 2nd Inspire HR - and it stopped working again -  I really like this fitbit but before I get another one, I would like to know this problem has been fixed.  Please advise

[rihameld]

I’m having exactly the same problem, My friend bought me Inspire HR - after 3 weeks it stopped working - I tried to reset it multiple times and all I got was a "smiley face" and a bit of vibration - then nothing. Please advise

[HannahLas]

Hello, 

I am having the exact same problem. 

I've been trying to get the fitbit to start (Inspire HR) for about an hour this morning.  I have resent several times.  I see the smiley face each time, then nothing but the 001 error. 

[JuanJoFitbit]

@Pauled58 @rihameld  Welcome to our Fitbit Community! I'm sorry for the late response. However, since you already tried the restart process and the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@gfbuyer I'm glad to hear that a replacement unit for your wife was provided. Please don't hesitate to get back if more assistance is needed.

@MeganS05 @alitibayan Thank you for participating in our Fitbit Community! I'd like you to try a restart in order to fix the "001" issue that your Fitbit Inspire is experiencing.

@Nsbcudafan Welcome aboard! I totally understand how you feel about this. However, I'd like to help and turn the bad experience you've had with your Inspire HR into a good experience. If you haven't done so, please restart your tracker as described in this help article. Let me know if this fixes the issue.

@Dave.S It's great to see you in our Fitbit forums. Regarding the replacement shipping time, I totally understand how you feel about this and I appreciate your feedback since this helps us to keep improving.

@reiter Welcome aboard! I'm sorry about the difficulties you had with your Fitbit Inspire HR. Since you bought it from an authorized retailer, you can go ahead and return it to them. If they don't give you a solution, please get back to us and we'll be happy to find a solution for you.

@skirv61 @Missmuffin  I'm sorry to hear that your second Inspire trackers are experiencing the same issue. If you haven't done so, please restart your second trackers as instructed in this help article. If the issue persists, don't hesitate to let me know and I'll be happy to assist you guys. I totally understand how you feel about this.

@HannahLas It's great to see you in our Fitbit Community! Regarding the "001" error that your Inspire HR is displaying, I was able to get in touch with our Support team and was told that they reached you via email recently. Was a solution provided?

I'll be around if any question arises! 

[cagilvey]

I just got done with a chat that ended with "I will send you an email" so this is disheartening. And I suppose once I get that email I can look forward to three weeks of no fitbit assuming a best case scenario of them agreeing to replace it based on other comments here. Probably should have waited before I took the survey at the end rating the customer service!