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Inspire HR won't sync

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‎03-02-2021 20:32 - last edited on ‎03-03-2021 03:03 by Fitbit Moderator

‎03-02-2021 20:32 - last edited on ‎03-03-2021 03:03 by Fitbit Moderator

Inspire HR won't sync.... app keeps searching for old Alta HR 

 

My inspire HR is giving me messages, like texts/phone call alert but it won't sync to give me steps from yesterday or today.

 

Argh!

 

 

Moderator Edit: Clarified subject

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‎03-03-2021 03:05

‎03-03-2021 03:05

@SusieQB Thanks for stopping by!

 

Let me help you with this. The Alta HR should not affect your Inspire HR syncing to your phone still you can remove it if you aren't using it anymore by tapping the top left button the the tracker icon and finally the trashcan icon. Regarding the Inspire HR you can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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6 REPLIES 6

‎03-03-2021 03:05

‎03-03-2021 03:05

@SusieQB Thanks for stopping by!

 

Let me help you with this. The Alta HR should not affect your Inspire HR syncing to your phone still you can remove it if you aren't using it anymore by tapping the top left button the the tracker icon and finally the trashcan icon. Regarding the Inspire HR you can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎03-03-2021 11:08

In response to AlvaroFitbit

‎03-03-2021 11:08

Thank you!! That worked for me!

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‎03-03-2021 11:24

In response to PatM18

‎03-03-2021 11:24

@PatM18 Welcome to the Community. 

 

Glad to hear that my suggestions helped you solve the issue and thank you for confirming this as it may help other members in the same situation.

 

Happy stepping and stay safe!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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0 Votes

‎03-03-2021 12:01

‎03-03-2021 12:01

I had this same issue this morning as well. I deleted the app and when I went to sign back on it is not letting me in. I tried all they said for it not syncing to no avail and then decided to delete it but I can't even get back in there now. 

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‎03-03-2021 14:27

In response to Heav3n

‎03-03-2021 14:27

I didn't delete it from my phone, but I did restart my phone. That didn't help. I did restart my fitbit and charged to 100% now it's working.
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‎03-09-2021 04:40

In response to SusieQB

‎03-09-2021 04:40

@Heav3n It's nice to have you on board!

 

@SusieQB happy to hear that your issue was resolved! @Heav3n there was an issue affecting connectivity the date you posted but since then it has been resolved so you should be able to log in and sync your device now.

 

See you around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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