Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR won't turn on

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

I put my Fitbit Inspire HR on the charger as I had previously done, but the display has stayed black, and it is randomly vibrating. Sometimes, a happy face will appear, then fades away and the screen stays black.

 

 

Moderator edit: subject for clarity

Best Answer
341 REPLIES 341

Had a long online chat and phone chat with fitbit and they couldn't resolve the issue.

Returned for full refund.

Issue now closed.

Best Answer
0 Votes

I'm having same problem. Have you had help with this?

Best Answer
0 Votes
Went to the app on my phone. Changed the click face in the app. That worked for me.Sent from my Galaxy Tab® S2
Best Answer
0 Votes
Thank you. It worked. Old clock face must have taken off.

Sent from Yahoo Mail on Android
Best Answer
0 Votes
Fitbit was under warranty so they AGAIN sending me another Inspire HR.
Frustrating
Best Answer
0 Votes

I'm having the same issue. Frustrating 😒

Best Answer

On  the app on phone, try changing the clock face. Someone suggested that and it worked for me. Apparently the took my clock face off so nothing would show up.

Best Answer
0 Votes
Yes I hooked it to the charger for a while the I took it off and pressed the button..ut took a bit then it charged up

Sent from Yahoo Mail on Android
Best Answer
0 Votes
I read some instructions, followed them exactly,   no trouble since. Sent on my Boost Mobile Phone.
Best Answer
0 Votes
Mine was totally dead.  Costco refunded my money.  Bought a new one on Amazon, but I don't think their return policy would be as generous.  Hope Fitbit got the bugs worked out.
Best Answer
0 Votes

I cannot even do that because the watch won't connect to my phone. It will stop at the 4 digit code it wants from the phone, but nothing will come up on the screen so nothing works. The watch is only 4 months old, and it's a **ahem**.

Best Answer
0 Votes
I guess I'd call them and see if they would replace it. 

Sent from Yahoo Mail on Android
Best Answer
0 Votes

I plugged it into the USB wall charger. Held the side button for about 5seconds and it seems to have worked for now. We will see how long. I've barely had the Inspire HR for a 6weeks. I'm a bit disappointed that I'm already having an issue. ☹

Best Answer

I googled what to do I put it on the charge for about 10 minutes took it off then pressed the button and held it for about 5 seconds..and my watch worked..if you have it synced to your phone there are updates too.

Best Answer
0 Votes
Sometimes you do have to reset/sync. Mine was blank because they eliminated the clock face. Changed clock face through phone app and it works now.

Sent from Yahoo Mail on Android
Best Answer
0 Votes

Fui a nadar una hora en una alberca de no más de 2 mts., de profundidad, con la confianza de que el Fitbit Monitor HR soportaba hasta 50 mts. de profundidad. Estuve en la alberca por espacio de una hora, y al salir de la misma el Fitbit empezó a apagarse y prenderse de manera rara, hasta que se quedó totalmente apagado. En ese momento creí que la batería se había agotado, así que llegando a mi casa lo puse a cargar y para mi sorpresa el reloj se calentó un poco pero ya no encendió, se quedó definitivamente "muerto".

Best Answer
0 Votes

It doesn't work!!

Best Answer
0 Votes

Put your watch on the charger for about 5 minutes so when you take it off hold the button in for about 10 seconds and it should come back on and it might take a minute but mine did and it reset and also when you go into your phone with your Fitbit should be synced with your phone sometimes there's updates you need to do check your Fitbit app and see if there's any updates you need to do and when you do that you need to have your phone right next to your watch I just did one and it took about 30 minutes to do it so I would look into that as well

Best Answer
0 Votes

Hi. I have done that a few times. The watch just become unsynced one day with the phone, and the screen blacked out. I have read this issue many times online, and Fitbit won't honor the warranty even though the watch was only four months old. I tried to resync the watch with the phone but it stops at the 4 digit pin to enter because the watch screen is blank, and once in a great while I will see the green flashes in back but that is random. The first watch we bought was an alta hr, had for a few years, with no issues. 

Best Answer
0 Votes

I haven't had issues since..hapoy about that..but the way I look at it I was buying a different model and this one looked better..

Best Answer
0 Votes