04-27-2019
23:11
- last edited on
04-28-2019
08:59
by
AlejandraFitbit
04-27-2019
23:11
- last edited on
04-28-2019
08:59
by
AlejandraFitbit
I put my Fitbit Inspire HR on the charger as I had previously done, but the display has stayed black, and it is randomly vibrating. Sometimes, a happy face will appear, then fades away and the screen stays black.
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
11-03-2019 09:07
11-03-2019 09:07
Thank you, it helped. But it is very frustrating that this happened three times already in the short time I have the Inspire HR. Bought it in August this year (2019).
11-07-2019 15:10
11-07-2019 15:10
My Inspire want turn on
11-07-2019 19:44
11-07-2019 19:44
Inspire HR does not come on
11-21-2019 19:37
11-21-2019 19:37
Just received a brand new Inspire HR, and I cannot get it to turn on. When connected to the charger, it displays the percent charged, but nothing on the screen any other time. The "reset" procedure has no effect.
11-30-2019 18:35
11-30-2019 18:35
I just bought a new inspire hr and during the initialization the screen turned black and it won’t even reset. I tried all the suggested steps
11-30-2019 18:48
11-30-2019 18:48
12-06-2019 06:14
12-06-2019 06:14
This worked for me ty!!!
12-07-2019 12:47
12-07-2019 12:47
12-09-2019 08:31
12-09-2019 08:31
12-11-2019 10:04
12-11-2019 10:04
I'm having the same issue - going to try restarting it.
This is the second time I've experienced this issue, FYI, in case anyone from Fitbit is watching.
It's frustrating that I have to plug the tracker into the USB charger to reboot the thing, you'd think there'd be a way to do that when you're away from your charger...
12-11-2019 12:06
12-11-2019 12:06
Update: Of course a reboot fixed the tracker, but hopefully a firmware update resolves this issue.
12-11-2019 16:46
12-11-2019 16:46
12-26-2019 10:30
12-26-2019 10:30
Got mine for Christmas. Same issue. FitBit help desk had me install it from the app as a FitBit Inspire HR.
Installed fine from there
12-31-2019 10:56
12-31-2019 10:56
Changing the clock face worked!
01-05-2020 12:44
01-05-2020 12:44
I'll have to try changing the clock face from the app again to reset or kickstart the device.
I yet again had to restart my device, which means I had to go home and plug the tracker on its charger. What a pain...
01-07-2020 21:56
01-07-2020 21:56
Purchased Inspire model as a gift in April 2019. It was used sporadically by a child. Fitbit Inspire stopped turning on in September. When trying to reset, all I get is an occasional smiley face and brief pulses. Tried multiple troubleshoots without any luck. I gave Fitbit a shot; I guess I'll need to replace Fitbit with an AppleWatch.
01-23-2020 17:33
01-23-2020 17:33
Had to do it for a little bit longer, but I got it back on! Thank you.
01-30-2020 10:48
01-30-2020 10:48
I have done the required steps, several times, and...nothing. Help.
02-01-2020 18:08
02-01-2020 18:08
Did you try doing it for longer? Try 15-30 seconds
02-05-2020 07:36
02-05-2020 07:36
This didn't work. I tried to restart with OG plug about 5 or 6 times now, holding for 5 seconds.
After the 1st second or maybe on the 2nd second there is a quick buzz, but that's it.
Very annoying for how expensive it is and I haven't even taken it swimming.