Inspire won't connect to iPhone

[jlesz]

I just got my Fitbit Inspire in the mail and was so excited to set it up, however I cannot to get it to sync to my phone no matter what I do! I have the fitbit and my phone both plugged in. I have tried quitting the app, restarting my phone, and re-connecting to bluetooth. My fitbit is on but won't connect. Help!

[rasapolik]

Just have to admit my purchased inspire HR on 14th of July 2019- mean two days ago, won't be sinc/work with any of my tools! iPhone 6/Mac IOS/ Samsung 8/ 

I can't believe this **ahem** is still on for public sale after what I have read as comments from day of realize! it would've been better to spend  this money on beer or crazy **ahem**! totally disappointed! Fitbit guys, hello! does anybody in the room? 

[Rocanne]

Welcome to the “ahem” club! Isn’t it rotten? Too much time went by for me to return, but if I were you I’d put it back in the box and get your money back. I’m waiting for Black Friday and hope I can snag a good price on an Apple Watch that I know will pair with my iPhone 7+.

Good luck!
Sent from my iPhone

[LeahHall]

I have an android and have followed numerous instructions to pair to my bluetooth.  I am about ready to return this product.  I have reloaded so many times and rebooted etc. and am very frustrated.  I have never had this many problems with any other connection.  Please give me a specific set of instructions for Samsung Galaxy S8, software is up to date.  

[Rocanne]

I’m just a consumer like you, I wouldn’t be able to give you instructions, sorry. I WOULD TAKE IT BACK THOUGH!!!!

Sent from my iPhone

[LeahHall]

I called them and was lucky to get someone who walked me through it; lots
of instructions that I did not find online.

Thank you,

[Von2]

You are a life saver!!! I tried using the HR setup and it finally synced! Mine says nothing about being an HR either. So stupid not to label a product correctly. Thank you so much for posting.

[beaware]

Couldn't connect my new Inspire (not Inspire HR) to my iPhone SE. Inspire just kept on saying "www.fitbit.com/setup". Could not connect to Bluetooth, tried 10 times. This is my third Fitbit. 

The solution is so stupid, Fitbit must be ashamed of themselves for not giving the information themselves:

Just connect the Inspire as an Inspire HR instead, even if it is not. 

After that though.. comes the update of the brand new Inspire: takes forever

[beaware]

If it's an Inspire, try setting it up as an Inspire HR instead.

[LisaKH]

Thank You so much, that's exactly what happened to me!

[Xornam]

Yes mine is inspire and it was not connecting to phone until I selected Inspire HR and it works! Try this👍🙏

[CraigSS]

same here... my fitbit paired with my iphone for a week at the most then quit... i've done everything suggested and it won't do it. disappointed.

[JoyceHam]

Absolutely. Box does not say Inspire HR, tried everything but finally tried setting up as HR and it worked like a charm. 😡

[mohenley]

user rlg58 gave me the answer I have been searching for for MONTHS! they said: "Removing my Inspire HR from my iPhone Bluetooth settings allowed it to Pair with the Fitbit app"

I had my Fitbit app forget the device & then had my iPhone forget the device. Plug in your fitbit, reregister the device through the app & finally. freakin'. working!!! 

[Rashidm]

Thanks, notifications working now after going to the bluetooth setting and choose to forget the inspire. Then reconnect using the app. I got a iPhone 5s

[SuzieQ1964]

I didn't realize I had the HR version either.  Connection worked as soon as I select Inspire HR. Thanks much!

Moderator edit: format

[Caaron]

THANK YOU!  I have been at this for two days.  Instead of picking Inspire I tried Inspire HR.  Bingo.  I'm glad I saw your post after reading so many whose suggestions did not work.  Have a great day.

[Xornam]

😂

Sent from my iPhone

[Emtreen]

Thank you. This worked for me. 😊

[MarlenaV]

I went into my iPhone settings and under Bluetooth clicked 'remove this device' then in my fitbit app hit notifications, walked through the instructions to re-pair with Bluetooth and this is what worked.  Hope it helps 🙂

[TJDKJD]

I was able to sync bluetooth.  I had to have hr on its charger - wouldn't connect without