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Peak HR not registering within the app

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‎01-15-2020 06:06

‎01-15-2020 06:06

I have had my inspire hr for about one week.   I have been rowing every night and checking HR, calories burned, etc.   I have noticed that my peak HR is not registering in the app.   For instance, last night I finish up some interval training and my hr was over 140 a few seconds after I quit my last interval.  I know my HR was even higher and elevated for a period of time.   However, I go to look at my results after cooling down, the bar graph is only showing 122peak.    My older charge 3 never had this issue.     Please assist 

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‎01-17-2020 07:13 - last edited on ‎01-21-2025 08:11 by Fitbit Moderator

‎01-17-2020 07:13 - last edited on ‎01-21-2025 08:11 by Fitbit Moderator

@Shug41 Welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.

Let me help you with your peak heart rate. Are you seeing this data on your tracker? If you aren't then I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  If it is only missing from the app then please log out, restart your phone and log back in.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-18-2020 05:47

In response to AlvaroFitbit

‎08-18-2020 05:47

The same been happening to me too. I see  a higher rate on the Fitbit but it shows a lower one on the app. Please advise how I can fix this issue. Thanks!

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‎08-24-2021 19:05

In response to AlvaroFitbit

‎08-24-2021 19:05

The same is happening to me me with my charge 4 and these solutions didn't fix it. Help please!!

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