After 2 calls to customer service (both of which had dropped connections) we finally figured out why why reminders to move were not working on my new Inspire 2. I had them turned on until 10pm (still within the 14 hour max as listed in the app where you set this) but was told that you can’t set this to go later than 5 or 6pm. Posting it here in case it can help others.
I don’t understand why this limit was set, seeing as the user gets to set the hours for which they want the notifications. Come to think of it, I don’t know why there needs to be a limit of minimum of 5 and max of 14 hours either. And why wasn’t this listed in the instruction screen where you inputs your settings (the 5-14 hour information is posted)?
