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Sleep icon greyed out

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‎08-01-2019 18:32

‎08-01-2019 18:32

I don’t know if it’s supposed to be like that but my sleep icon on my Fitbit doesn’t show anything and I can’t tap on it. It’s just grey

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22 REPLIES 22

‎08-15-2020 11:37

In response to tagueys

‎08-15-2020 11:37

I'm still having this same problem (along with Bluetooth connection and mega syncing problems), and I haven't manually logged any sleep.  It automatically records my sleep, which seems to be very accurate on the app IF/WHEN I can get it to sync to the apps, but the sleep icon on my band is always grayed out and therefore it shows no sleep time on the actual band.

 

I have done ALL the suggested trouble-shooting steps multiple times, with no success, including a hard/delete data factory reset.  Nothing makes the sleep icon not be grayed out on the tracker.  

 

Fitbit:  Why won't the sleep icon show on these trackers?  Please don't give the same old steps, as they do not work.

 

And the syncing is still the pits.  Sometimes my tracker won't even sync once a day, and that's to neither my iPhone, tablet, nor my dashboard on Fitbit's website.  It only syncs when Fitbit decides it can, apparently, which isn't often enough.  

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‎08-16-2020 04:55

In response to tagueys

‎08-16-2020 04:55

I noticed mine was greyed out last night, after the scheduled time I should have been in bed. I have been going to the app and telling it I was in bed. In the morning I click the I'm awake button.  I always get an error logging the sleep. Do I not have to hit the buttons? 

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‎08-16-2020 06:57

In response to Coleenj

‎08-16-2020 06:57

I don't know.  I have the Inspire HR, and I don't manually log my sleep or tell it anything.  It just automatically detects my sleep.  I have to look on my app (whenever it finally decides to sync, which isn't often!) to see my sleep data.  The sleep icon on my tracker is ALWAYS grayed out.  I've given up on trying to get that part to work.  

 

When I'm finally able to sync to the app, I'll have to say my sleep data seems pretty accurate.  

 

I have no idea how to get the sleep icon on my tracker to not be grayed out.  Nothing has fixed that.  I also have major problems syncing, but that's another whole issue!

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