09-24-2019 14:55
09-24-2019 14:55
After updating my iPhone 6s+ to iOs 13 and updating my Versa I am now getting Active Call Notifications, meaning when I initiate a phone call I get a notification that there is an active call. I have not been able to find anything anywhere on how to turn this feature off. I still want the incoming call notifications to come through so turning off calls all together doesn't help me. Is anyone else receiving these notifications? And if so, has anyone found a way to turn them off?
11-14-2019 07:59
11-14-2019 07:59
This problem has been going on long enough now what is Fitbit doing about it? As the items Fitbit has sold to their customers are faulty with not performing properly if this carry’s on unsolved am sure there must be a case for trading standards and watchdog
11-14-2019 08:24
11-14-2019 08:24
I couldn't agree with you more Annetts. I actually had enough and called Fitbit. I guess the issue was with the one notification setting. Under messages you have to always allow previews.
Which I feel is two fold, glad I can get messages again - however I intentionally do not want previews on my phone but I can not have notifications on my phone without it? I would like Fitbit to resolve this.
11-15-2019 16:13
11-15-2019 16:13
Which seems crazy? Why should it be we have to sacrifice privacy because they can’t work out the notifications
I think I’ll be asking Santa for an iWatch after all
sad because I’ve loved all my fitbits
11-16-2019 10:28 - edited 11-16-2019 10:39
11-16-2019 10:28 - edited 11-16-2019 10:39
WORKAROUND: On my Charge 3 special edition: if I hit "clear" on the active call notification, it hangs up the call. If I swipe up, down, left or right, it does nothing. However, if I have the notification showing (that is, watch face has not gone to sleep/blank) and I click on the side button, the call stays connected, the active call notification goes away, and I can use my fitbit to see time, date, # steps, etc.
THIS IS NOT A BLUETOOTH PROBLEM, BUT AN IOS PROGRAMMING PROBLEM. - since it's happening on Garmin watches as well. https://forums.garmin.com/sports-fitness/healthandwellness/f/vivoactive-3-3-music/170594/ios-13-beta... (you can see on Reddit as well) Fitbit, I know you didn't cause the problem but you can fix it by allowing suppression of that one notification function and/or by changing the watch function so that touching "clear" removes the notification without hanging up the call.
12-15-2019 08:54
12-15-2019 08:54
Yes, this ‘Clear’ feature is not accurate. The watch will say ‘Active Call’ and then say ‘Clear’ underneath. When I press ‘Clear’, it doesn’t clear the screen, it disconnects my call. It should say ‘End Call’ if that’s what it actually does! I just want to clear the screen so I can see the time! Definitely something Fitbit should fix! I just lost a very important call due to their error.
12-21-2019 17:23
12-21-2019 17:23
This shows up for me as well! But, I’ve found that you can hit the side button and it won’t show active call anymore! Hope that helps
12-21-2019 17:25
12-21-2019 17:27
12-21-2019 17:27
you’re welcome! Just figured it out when I called my mom. I’ve only had the Versa 2 for a day and tryin to get used to it still
01-27-2020 16:06
01-27-2020 16:06
Almost February and it’s STILL doing it!! I made a call today and the active call notification vibrated on my Fitbit Versa after 10 seconds of conversation and it disconnected my call WTF!? iPhone XS Max iOS 13 updated app a gazillion times and restarted Fitbit Versa STILL doing the B.S.!!!!
01-30-2020 11:43
01-30-2020 11:43
I am also wondering when a fix will be in place. It seems like I get a buzz/notification every 1 minute while I am on the call. So annoying.
02-19-2020 23:53
02-19-2020 23:53
I have just made a comment myself about this. I think we should all log a complaint with trading standards!!
02-20-2020 00:28 - edited 02-20-2020 00:29
02-20-2020 00:28 - edited 02-20-2020 00:29
Totally agree a complaint should be made to trade and standards and to watchdog and investigation should be made against this company as like I said in previous messages the Fitbit watches are not performing as they should so they are classed as a faulty items
03-05-2020 13:39
03-05-2020 13:39
Wow, this is getting ridiculous! I have the same problem. I get an Active Call notification when I initiate a call (thank you, I *know* I made a call.) Plus I am not getting notifications when a call is incoming, only a missed call notification. Thanks for telling me I missed a call you didn't tell me about!
Add this to the Today View problems, and the Quick Settings dropdown problem and I am regretting choosing this device.
03-05-2020 14:00
03-05-2020 14:00
03-31-2020 11:51
03-31-2020 11:51
Why is this STILL an issue when it's almost April?! Seriously regretting this purchase and I have been a loyal Fitbit user since 2015.
04-17-2020 14:43
04-17-2020 14:43
Eight months since this issue was first reported. Still no fix. Ridiculous.
04-17-2020 14:51
04-17-2020 14:51
05-02-2020 19:25
05-02-2020 19:25
Agreed! I just charged up my Fitbit for the first time in almost 9 months. 2 days in and it’s driving me crazy! It’s disappointing that no one from Fitbit is responding to this thread to give an update.
07-21-2020 08:41
07-21-2020 08:41
Still no update on this??
I'm still getting notifications on my fitbit watch when I make a call.
No thank you. I don't need to be told I'm doing something I am already aware of. I don't keep my phone in my pocket so I don't "pocket dial" people,
Please give a setting to turn this notification OFF without having to completely turn off Call notifications -because yes I want to know when someone is calling me since I don't always have sound on my phone. But when I'm the one making a call, a notification is not needed
08-18-2020 17:33
08-18-2020 17:33
I have a Fitbit Charge 4, and active call notifications are driving me absolutely nuts! I love everything else about it except active call notifications.... please fix this.