Anyone having similar issues?

[KidKreole]

First off, the Versa has been terrific. I have had it since Monday afternoon, it made it to last night before needing to go on the charger (with a couple GPS connected exercises included in there), is very comfy, screen is crystal clear all the time even in very bright sun. But I have had a couple things of note:

• Day one with it, after a long firmware update, it synced once and then had a lot of trouble syncing again. Didn't sync up for almost 6 hours honestly. But then, it started syncing and has had no issues since. Constantly syncs in the background. I made no changes to settings to get this going again.
• Couple days ago, I had 63 active minutes and 8 of 12 hours active moving but those stats would not update in the app. They shows on the watch, but not the phone app. All other stats updated accordingly, steps, stairs, distance, etc. Watch, Bluetooth, and phone restarts did nothing. It wasn't until I went into the Android setting and Force Stopped the Fitbit app and then started it again that it picked up those stats. I did make Twitter support aware through Twitter with screen shots.
• Speaking of active minutes, I had to set a higher threshold for the Active Minute activities. Example, walking through the grocery store would end up giving me 30 something minutes active. And trust me, I am not that excited about running to the samples at the cheese counter (don't judge me, lol). I found I had to set the multiple exercises that are detected (workout and walking specifically) to be 20 or 30+ minutes to be auto detected, otherwise I felt like I was getting active minutes I didn't actually earn. Didn't see to have that issue with the Blaze. Maybe the Versa is more sensitive.

Has anyone else with a Versa had any minor issues? All my problems have passed or have been resolved now, and I love this watch a ton.

[katidid700]

Hi, I've only had my Versa for about 24 hours. The first problem that I am facing is my app doesn't count my steps in real time as it used to. It did work a little bit this morning when I was on my treadmill but tonight it wont. I have to force a sync.But also this morning as I was on the treadmill, I know I should have active minutes because on my One and Charge 2 would sync and give me an updated active minutes as I went along.But even when I forced a sync it wouldn't update the AM.It finally did when I finished my workout and logged it into another app that syncs with FitBit.

I don't know if I am just looking at things wrong since I have only had the Versa a day.

[Zglen]

I have having similar problems. I can see certain stats on the versa but not on the app. Also can't see sleep. 

[Zglen]

Just fixed my problem by disconnecting my Bluetooth, and reconnecting. I also restarted the watch.

Hope this helps 🙂

[Lufalulz]

It's glad to see that you're already enjoying the Versa.

As far as I understand. It seems the issues are with the Fitbit App itself. The Fitbit Ionic, which runs the same software than the Versa, used to have a lot of syncing issues with Android.

Sometimes the background sync won't work at all, sometimes it will be the only thing that's working, and sometimes it will act as if it were syncing (By sending some info to the app but not everything) but in reality it isn't.

The usual steps (restarting, force closing the app, etc) seem to work but I'm curious to see if in general the Versa does better than the Ionic.

A friend got the Versa and he's using it witha Huawei Lite model (which are supposed to be incompatible according to Fitbit) and so far he said it has been wonderful.

[SunsetRunner]

I am also facing syncing issues since I received the Versa on Monday. Yesterday I had to unpair it from my phone and then repair it, to get it working. I woke up this morning and the syncing is back to not working. I've been turning the Bluetooth on/off and restarting the Versa for the past 20 minutes. Still not syncing.

[SandraKay74]

I am so glad everyone is having great luck with there Versa. I just wished I was. I received mine on Wednesday and set it up. Everything in set up was great. It was after that it was all down hill. 

First the touch screen does not work. I even did a hard reset. Still nothing! 

Second called Fitbit and was told to send video of what was happening. Received an email saying they needed a different video not once but 4 different emails and 4 different video. All of the video showed a different screen not working. One full day and I am still waiting for someone to email me back to see what can be done. How about sending me a new one?? 

Has anyone had this problem? This is not first Fitbit to own. I would have kept my charge 2 but I cracked the screen. 

[blu-steel]

When in doubt reboot your Versa. 

[SandraKay74]

Did that

Sandra Kadlecek

[nisha1179]

whats up with this send a video crap? come on fitbit. if more than a handful of customers are complaining about the same issue, it's the product. I've been holding out on buying a garmin to see what the versa was gonna do but im headed back to best buy for a return. dang on watch wont even charge.

[nisha1179]

i tried and nothing. is there a way to factory reset?

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@blu-steel wrote:

When in doubt reboot your Versa. 

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[DonnaOBrien]

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@SandraKay74 wrote:

I am so glad everyone is having great luck with there Versa. I just wished I was. I received mine on Wednesday and set it up. Everything in set up was great. It was after that it was all down hill. 

First the touch screen does not work. I even did a hard reset. Still nothing! 

Second called Fitbit and was told to send video of what was happening. Received an email saying they needed a different video not once but 4 different emails and 4 different video. All of the video showed a different screen not working. One full day and I am still waiting for someone to email me back to see what can be done. How about sending me a new one?? 

Has anyone had this problem? This is not first Fitbit to own. I would have kept my charge 2 but I cracked the screen. 

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I had the exact same problem with the touch screen not working. I saw you and others had to make a video documenting the issue. I was asked to do the same and I flat out refused and am sending the unit back for a refund. Had it less than 24 hours - I shouldn't have to prove and send videos that FitBit sent me a defective watch. It should be an automatic replacement. Poor business practice and policy. They are losing a customer because my next watch will be an Apple after this experience. 

[nisha1179]

went to bb to exchange, girl plugged in. worked fine on her insignia box (im using fast charger came w note 😎 it worked. went back to my box again, NO GO! WTH? long story short, i ended up buying an insignia box to charge watch. so its $199 PLUS $20. 

[AshleyDDean]

So I just got my Fitbit versa yesterday and was so excited until I went for my run and changing the song ended my tracking!? Never had that issue with the Blaze. I even tested it at home walking around the house and every time I changed the song it would either end the workout/exercise or pause it. Anyone else? 

[Fitter1234]

Restart fitbit helped

http://help.fitbit.com/articles/en_US/Help_article/1186

[Kellywilliama]

Went swimming in pool, put on swim ap with the versa . Water got inside the battery now it won't work at all. No display and won't charge.  Completely dead. Had it less th62 weeks already ruined from water getting in it. Has anyone else had this problem?

.

[Wagstal]

Ever since latest update things have gone down hill...

Sleep not capturing every hour

250+ steps screen has to be entered 2x before data shows

Sync hardly ever works 

Not impressed .. need to revert to previous software version as that worked

[Kellywilliama]

After owning the versa one week and trying the swim app at the pool the water got in to the watch and it completely quit. Then it took a lot of work to send it back. Had to take pictures and send them to fitbit. Then down load labels. Then had to be sent by Fed ex. I live in Williams lake b.c and no one knew where Fed ex was. Biggest nightmare. Paid 314. 00  dollars for the versa and have nothing to show for it!



Sent from my Galaxy Tab® A

[katidid700]

They should have sent the replacement first, not have to ship back first. Where did you purchase it? At a retail store I would have taken it back to them.
I agree when you pay this kind of money for a tracker, or anything, and you are using it according to the specs of the company that made it, they should stand behind it.
They sent replacements for my One a few times and didn’t want the broken one back.

Sent from my iPhone

[Jayelo]

I agee. The process to send the fitbit back to Fitbit is lengthy and ridiculous. When I was going through Fitbit to get a replacement they wanted me to send a video clip of me trying to restart it. And the person helping me said that that step was important to move on to the next step. Then I also had to print out the shipping labels. Fitbit sent confusing instructions about shipping it to them through usps or fedex and the 2 different Fitbit people I talked to gave me wrong information. I also strongly believe that these Fitbit helpers have no idea how their products actually work. You send me instructions for a factory reset to press all 3 buttons while charging in the charger? Come on. Do you even know how the versa charges? If you did, then they should know that is physically impossible. Then the first Fitbit customer service person I talked to kept referring my Versa as an Ionic. After multiple time telling her I have a Versa she still referred it as an Ionic. Geez. Also,  If Fitbit pays for your shipping they take the 2 weeks shipping length (not including the length for them shipping it back to you). If you want to get it to them faster, you pay the fedex shipping rate. That to me is ridiculous. I payed $200 for their device that didn’t even last a month, I expect them to quickly send a replacement. It was just a lengthy frustrating experience with them.