Anyone having similar issues?

[KidKreole]

First off, the Versa has been terrific. I have had it since Monday afternoon, it made it to last night before needing to go on the charger (with a couple GPS connected exercises included in there), is very comfy, screen is crystal clear all the time even in very bright sun. But I have had a couple things of note:

• Day one with it, after a long firmware update, it synced once and then had a lot of trouble syncing again. Didn't sync up for almost 6 hours honestly. But then, it started syncing and has had no issues since. Constantly syncs in the background. I made no changes to settings to get this going again.
• Couple days ago, I had 63 active minutes and 8 of 12 hours active moving but those stats would not update in the app. They shows on the watch, but not the phone app. All other stats updated accordingly, steps, stairs, distance, etc. Watch, Bluetooth, and phone restarts did nothing. It wasn't until I went into the Android setting and Force Stopped the Fitbit app and then started it again that it picked up those stats. I did make Twitter support aware through Twitter with screen shots.
• Speaking of active minutes, I had to set a higher threshold for the Active Minute activities. Example, walking through the grocery store would end up giving me 30 something minutes active. And trust me, I am not that excited about running to the samples at the cheese counter (don't judge me, lol). I found I had to set the multiple exercises that are detected (workout and walking specifically) to be 20 or 30+ minutes to be auto detected, otherwise I felt like I was getting active minutes I didn't actually earn. Didn't see to have that issue with the Blaze. Maybe the Versa is more sensitive.

Has anyone else with a Versa had any minor issues? All my problems have passed or have been resolved now, and I love this watch a ton.

[Jaydeevic1414]

I brought mine on Thursday. And it won't even do the update .I can't use it as it just will not do anything. Said syncing for 4 hours and then failed. So sad. 

[Chicklets]

Good decision, I'm  happy for you!

[Karenteach]

On top of being a substandard quality watch , it is not cheap. Junk.

Sent from my iPhone

[Papermaster13]

My wife gave me a versa lite to help me in my new lifestyle journey and I love it. The only issue I have is water not logging from my versa to the online dashboard and vice versa. It is supposed to he a know issue but I don't see it being resolved anytime soon. 

[Regina1961]

I have had many issues with my Versa. It constantly shuts my bluetooth
down; doesn't capture my full workout pretty much every day and it's not
holding a charge. In fed up with Fitbit.

[AlvaroFitbit]

@cjosic @SandraKay74 @PatCooper @Papermaster13 @Regina1961 

I will gladly assist you with this.

@cjosic @SandraKay74 @PatCooper  happy to hear that your device was replaced by Support.

@Jaydeevic1414 since it isn't syncing you can try can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here. Also retry the update by following these instructions.

@Papermaster13 as you mentioned this issue is being investigated and hopefully there will be a fix released for it soon.

@Regina1961 Lets address the battery issue first as this may affect all other features that you mentioned. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. The restart should also help with the bluetooth issues but feel free to follow the instructions in the previous paragraph too.

Finally which workouts are you doing and for how long?

Let me know how it goes.

[Karenteach]

Another problem is that it does not play well with my iPhone. When we travel abroad it is always confused when I come home and continues to think I am in another country. GPS is always a mess. Faulty in so many ways.

Sent from my iPhone

[SunsetRunner]

Same here. Worked well since December  (bit of syncing teething ) but now! Switched off bluetooth for a sec and now for 2 days it wont sync! Tried everything, uninstalled reinstalled, reset and still says bluetooth problems.  Piece of s....

[Karenteach]

I gave my Fitbit to a needy student and I felt better about wasting my money on it. My student has a Samsung junk phone and it seems to be working better for her. Glad it’s gone.

Sent from my iPad

[SunsetRunner]

For all people having issues please see below for official response from fitbit.

Subject: Re: Fitbit phone inquiry: Versa - Not Syncing - #301xxxxx

Hi Paul,

It's my pleasure assisting you over the phone regarding your Versa that is intermittently syncing.

As promised, we have updated your case so that the Versa specialist would know the current status of your Versa when it comes to syncing.

However, upon their further investigation, they were able to find out that the cause of the intermittent syncing of your Versa is due to on-going issue with Android 9.0 which can't be fixed even with a replacement watch.

Furthermore, it won't be necessary for you to do the troubleshooting steps anymore to get your watch working normally since it is related to the Android software itself and are now working to identify a resolution as quickly as possible.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Sincerely,
Raphael B. and the Fitbit Team

[BigAl66]

It’s junk. I should have purchased an Apple  Watch. Never again. Total junk. BUYER BEWARE!