Battery draining fast on Versa

[Baysidefish]

Hi,

When my Versa charged to 100%, I purposely left it on the stand for 20 mins more. But it shows 99% within one min after I started to wear it. Any ideas? Defective?  

Moderator Edit: Clarified Subject.

[Kswiantek4]

I have done all of these things & it still does not work. Very frustrating as this is a relatively new purchase & it does not work as promised.

[AlvaroFitbit]

@Kswiantek4 thank you for following my suggestions. Since the issue persist please let our Support team know so they can further assist you. You will get an email from them.

Keep me posted.

[JoeBird]

Here's the thing. Why have the features if the battery cannot handle them? I used a Charge 2 HR for a couple of years and the battery lasted 5 to 7 days. The Versa looks beautiful and I like the features but if the battery keeps dying in the middle of the night or in the middle of the day when I am out and about, I lose data that I want. 

Telling us to turn off features is NOT a solution. The battery should work properly. Please fix it. 

[Kiki63]

I wasn't having issues with my versa until the other day. Nothing changed on my end. I charger my versa Tuesday morning. I went about my normal day but my versa was DEAD by 3:35 am. That's when it stopped tracking my sleep. The battery had been lasting about 5 days on average. I again charged it last night and out it on this morning at 5 am. it's now 6:05 am and I am already down 5%. I know this isn't normal, so what gives? Please help!

[NyTexan]

Hi. I assume you are not addressing your question to me (nytexan01). I’m
just another Versa user who had to have the Fitbit people replace mine due
to battery loss. My replacement is several months old and the battery holds
for many days regardless of the clockface I use.

[Kiki63]

Your are correct. I was just replying to the post. How did the support determine your versa was bad?

Sent from my iPhone

[NyTexan]

When I called support, they had me change to a Fitbit clockface , charge it
fully (note the time) and then report how long it took to discharge. My
Versa was only about three months old, so they sent a replacement. But I
had to go through their test steps first.

[JoeBird]

Thank you for that information. I have done what they suggested a number of
times. It doesn't make much difference. I usually get about 24 hours if I
charge it for at least two hours in the morning. I don't live in the US, so
returning it is problematic.

Thanks again.

Moderator edit: removed personal information

[NyTexan]

I didn’t have to return the old one. Just received a new one in the mail.

[Kiki63]

Interesting. Maybe I need to contact them. I’ve only had mine about 3 months also. Which clock face did they have you use?

Sent from my iPhone

[JoeBird]

I see. Thank you for letting me know!

Moderator edit: removed personal information

[NyTexan]

Not sure my last response went through. I didn’t have to return the old
Versa. They just shipped the new one. / Mary.

[YogaLite]

This product is almost a beta. They know it. 30 days perfect on my versa, then started not tracking sleep, then days and hours of wasted time troubleshooting.
New Versa at about six weeks out — before the warranty flopped — and Boom! Fine since then.

Sent from my iPhone

[NyTexan]

Aha. That makes sense. They released with too many bugs, fixed some bugs,
replaced our Beta versions. Unfortunately, all too common with software
companies (and I just retired from one).

[Jsanji]

That’s what they told me too😔

[DavyP74]

Nice for giving tips and all bit i use samen apps as before, same click face as before and batterij is drained quicker as previous watches...my previous one's battery master at least 3 full says.

This is my 2nd replacement within a half year and customer service dies give great service...but first of all the product itself should be great, which isn't the case. So it will be my last one i am afraid without soundingen negative

[Jsanji]

Ya do I guess getting a replacement makes no sense . I will keep using as is till I get frustrated and just move to Apple Watch maybe. Fitbit support is just saying they will replace it but based on all Fitbit forum talk seems like it makes no difference 

[NyTexan]

I don’t blame you! If my replacement hadn’t worked, I would’ve thrown it in
the trash and gone to Garmin.

[Jsanji]

Don’t get me wrong I love the Fitbit products I have 3 older ones this is the first one that is causing problems. Also I’m in so many challenges which keeps me motivated so if I send it back then I have to wait for replacement and I’m sure that’s a refurbished one so no guarantee 

[dmcinerney]

I’ve had my Versa 6 months and the battery suddenly began draining from 100% to 0 within a day.  It used to last at least 3 days. What’s going on? How do I fix this?