Bitmoji won't connect

[Mguler]

I got everything ready and connected my Fitbit to my snapchat/bitmoji. Now it is stuck at 0% teleporting. It has been stuck for over 30 min. I have turned my phone and device off then back on. I have a strong internet connection.  My watch face just has the "thinking" circle on it now. Please help. The progress is still updating on the app so I know they are connected. 

[AlessFitbit]

Fitbit Update: 4/11

Hey Versa fam! Thanks so much for all your troubleshooting efforts. I know you're all eager and excited to have this on your Versa. 

We're aware that some of you may have experienced difficulty getting the Bitmoji clockface on to your Versa. Seems like most of you have been able to resolve the issue, but a few of you are still getting stuck at a 2% download. Our team is actively looking into this and we will let you know once we've released a fix. 

In the meantime, if you haven't yet please take a look at our list of troubleshooting recommendations in my post here. Also, from what I've been reading most of you found success after uninstalling/reinstalling the Fitbit app from your mobile device. Please give that a go as your last resort. 

Don't forget we also have these resources: How do I install the Bitmoji clockface? and our Bitmoji Blog post. 

See you around the forums! 

[sapphirerenee11]

Same! I've tried 4 times now

[ChelleChronos]

I had to unpair and uninstall the app from my phone. Then I tried to do a factory reset on my Fitbit Versa with no luck lol but when I reinstalled the app and paired my Fitbit and set it up again it worked!

That was all done after two days of uninstalling Snapchat and Fitbit and getting very sad lol

Get Outlook for Android

[Jazzii23]

This seemed to work!!! Thank you!!!!

Get Outlook for Android

[ChelleChronos]

Yay so happy it worked

Get Outlook for Android

[Dannys-Hart]

Well I followed every single step of instructions, uninstall, reinstall, updated, unpaired and even did a factory reset of my Versa light. I even made new Snapchat and bitmoji accounts to see if that was the problem. Absolutely nothing is working and I'm still at 2% so I guess I'm just one of those unlucky ones that's going to wait until y'all do a fix 🙂 can't wait, it really looks like a lot of fun!

[Dannys-Hart]

 This is making me much more frustrated than it should lol 

[Twitchthegoblyn]

I even tried a full factory reset last night. Still stuck at 2%. I wonder how long it will take Fitbit to fix this

[Dannys-Hart]

I hate it for you too! I was starting to think I was the only one left this
wasn't working for though lol

[London555]

I did all the uninstall reinstall restarting etc many times and it eventually worked.

I think having a strong connection is also a must with nothing else interfering.

[7bebe2]

did you uninstall Fitbit app from your phone?

[delliott0131]

Any suggestions if after trying to connect to snapchat, I press "Continue" to go back to the app and I just get a white screen that loads but goes no where, ever, for hours?

I have tried all the fixes given, multiple times, but it never gets passed this point and never goes back to the app.  It never even gets to the trying to "teleport" the data that everyone else is talking about.

Versa/Galaxy S8

[darkjaide01]

Mine is doing the same thing i even uninstalled and reinstalled the app and it still does not work what eles can i do

[LuciaW1978]

Ya he intentado de todo para conectar el bitemoji a mi versa, dice conectado a snapchat pero se queda en 0% de teletransportar, ya me estoy desesperando, fatal el servicio de coneccion con versa-bitemoji-snapchat, q decepcion tan grandeeeee🧐👎👎👎👎

[Jazzii23]

It took me to delete the app and then delete the versa off the app and reinstall it to the app as new for it to finally work 30 min process but it worked hope this helped!
Get Outlook for Android

[conn1e]

Deleted which of the three apps?  Mines stuck at teleporting too...can only c the bitmoji face on my phone but that's it

[cls103058]

I'm having the same problem:  "Teleporting to smartwatch 2%"  I get an emoji face on my fitbit, but nothing else; no action, etc.  

[Jazzii23]

Okay so when your in the app, your going to want to delete the versa or w.e from the Fitbit app, then delete the fit bit app, then reinstall and then also reset up the Fitbit to your app like you did when it was brand new make sure to keep the wifi on
Get Outlook for Android

[Twitchthegoblyn]

Unfortunately, I have uninstalled and reinstalled the Fitbit app almost a dozen times. I have uninstalled and reinstalled the Snapchat app. I have unconnected every Fitbit device from the app. I have unpaired every Bluetooth device from my phone. I have restarted my phone, restarted my Fitbit, and done a factory reset of my Fitbit. I have done this in a variety of combinations. I think the issue must be on fitbits side at this point, as I haven't seen anything I haven't tried more than once as a fix. 

[MelanieTallu]

I have done ALL these steps:

Deleted Fitbit, Snapchat, Bitmoji apps and reinstalled.

Deleted Versa from Fitbit app, then deleted, reinstalled app and then re-added versabsck onto the app.

Nothing has worked - still stuck at 2% 😢.

Sent from my iPhone