Can't clear notifications (RESOLVED)

[AlessFitbit]

Fitbit Update: 6/5

Hey there, Versa Fam!

Thanks so much for your patience with this issue of clearing notifications from the watch. Our team has identified a fix for this that will release in a future firmware update. 

I'm not sure when the next firmware update will be rolled out, just know it should include the fix for this. In the meantime, please give your Versa a restart if you have trouble "clearing all" the notifications off. After the restart, your notifications will be gone. 

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Fitbit Update: 2/27

Hi everyone! 

I just wanted to follow-up with you all that have come across any difficulty clearing notifications on their Versa. I've experienced this myself a few times and a restart has always resolved the problem. Please give the watch a restart as your go-to troubleshooting step. 

Our team is aware of this ongoing problem and working on a permanent fix. Please stay subscribed to this thread for future updates on this topic. 

[Sallyen]

This is still a problem.  How near is the fix?

[Mushr1955]

Worked like a charm. Thanks

[Armi_Lo]

Hello 

Yep, noticing it here from Perth, western Australia ! I opt to enable whatsapp messenger to my fitbit versa and after a period of time and multiple whatsapp messages, i have had to and always need to reboot my watch to ensure they work again. Following this channel to keep me posted when the permanent fix arrives and rolled out. Keep us posted

Thanks superbly

Regards

Moderator edit: personal info removed

[Gandhi]

Armi

I have the same experience here too!

[Ginofs]

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@SunsetRunner wrote:

Hi, since your Versa deletes every notifications but ONE, I would advice you to restart your watch and see if that solves your problem. Restarting is simple:

1. Go to settings, scroll down to about and then scroll down to shutdown. Once your watch has been shut down, wait for a short time and then press the home button (left one) to start your Versa again.

2. Press and hold the left and right lower buttons together and wait untill the Fitbit Logo appears on you display and release the buttons. 

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I had several notifications that wouldn’t clear. I followed Kuzibri’s simple instructions and found that not only were the existing notifications cleared, but when a subsequent one came in, it was also cleared by using “Clear All”, and when I scrolled down from the top, I got got the “Nothing new here - you’re all caught up!” message. 

THANKS!

[denvparker]

go to settings then press shutdown turn off then turn back on and clear 

[Ginofs]

Thanks!

I found this advice in your support group, and it worked perfectly!

Thanks for your help!


Gino

Sent from my 256 GB iPhone XS running iOS 12.2

[kjb666666]

thank you that worked perfect. kjb

[Gandhi]

Aless

Do u mean shutdown .?

i did that multiple times nothing goes away

there should be a delete option on the app for all notifications and messages 

[Elliekennard]

This thread is not about notifications on the app.

It's about notifications on the device.

You have to shut down the device to clear those until they fix the issue, maybe with a device update?

@Gandhi 

[Gandhi]

My device is updated and the app is on the device Shutting down is not working that is  for sure 

[Elliekennard]

@Gandhi 

How are you shutting it down?

There is no fix for it yet, I was just speculating that Fitbit might have it included in a future device update. 

[denvparker]

setting on the watch then about then shut down 

Moderator edit: removed personal information

[Elliekennard]

And that didn't work? @denvparker 

[Ginofs]

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@Elliekennard wrote:

And that didn't work? @denvparker 

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Interesting- Resetting the watch worked perfectly for me, clearing all notifications as expected. I wonder if older versions of firmware work differently. I have the latest model of Fitbit Versa Special Edition, and have had very few problems with anything until I encountered problems with notifications.  However, a couple of simple fixes resolved each of them.  So far, so good!

[Elliekennard]

And that's the same for me. Works every time! I do have to repeat it every few days, but it always clears it. I also have Versa Special edition up to date.

But that's what I find strange about @denvparker  and @Gandhi  who both (I understand) say it doesn't. 

[Smartcar]

So frustrating’!!! No suggestions have worked.😡

[Gandhi]

Yes nothing is working have tried everything too!!

[Elliekennard]

@Gandhi and @Smartcar have you contacted Fitbit about your Versa devices to say they are not working correctly?

The workaround (turn off the Versa or restart) has worked for everyone else generally though we have to apply it every day or almost every day. It sounds as if your Versas might be faulty if that doesn't work for you 

Fitbit are very helpful if you contact them. 

[Gandhi]

Thank u for your suggestion but I would not be able to show them the device as I'm based in India and the service center staff whom I  did show my watch too had no clue on how to fix it here.