Can't open texts messages on Versa 2

[CarlaDCollier]

Brand New out of box versa 2. Recieve all messages but when I hit open nothing happens, just loops back to home screen. Emails open just fine. Just can't Access any text messages. I have a moto z3. It's not in silent, Fitbit has full permissions. Help

Moderator edit: updated subject for clarity

[JakkiWright]

Mine, too, is straight out of the box. The "open" tab just isn't working. Goes back to Nothing new here....

(Samsung Note 10+)

[MsDebola]

Hey! Unfortunately I can't pinpoint what exactly made it work, as I had alot of things turned off, and had apps sleeping in the background. I started with the Fitbit app permissions, and made sure they were all turned on. And in the notifications, I selected Messages I also went to my phone settings, as I had it set to not run in the background..I turned it back on. Was really frustrating but SOMETHING finally clicked and now it's working. Hope you have some luck with yours!

[JakkiWright]

Thank you so much. Like you, I set all permissions on ON and also changed my texting app to Messenger+. It's working now.

[SweetP69]

Mine is still not workingSent from my Verizon, Samsung Galaxy smartphone

[SweetP69]

Thanks I will retry.Sent from my Verizon, Samsung Galaxy smartphone

[RuMcQ]

I can't read my texts messages on my fitbit versa. I have a galaxy S8+. I get a notification on my phone but when I hit open it says no messages and goes to my home screen. How do I fix it so I can read them?

[RuMcQ]

How did you fix it?

[Ameliabarr28]

Sorry that I can’t be of help, but I still have not fixed my Fitbit , please let me know if you do though.


Sent from my iPhone

[BeachMom23]

Hi.. I just got a Versa 2,and I'm having the same problem, with texts and emails. As soon as I tap "open" it just disappears. Did you find a solution? Thanks. 🙂 

[BeachMom23]

So glad that worked for you.. But it didn't for me. Sad.. 😞 

[BeachMom23]

I still can't figure it out.. Waaa!! lol 

[CharityWilder]

So I finally have mine working well. I had to go into my text message app, open settings, then allow for previews. Works great now!

I have a Samsung S9 and a Versa 2.

Good luck.

[BeachMom23]

Thanks! My husband finally figured out by Googling about the Textra app I'm
using. Had to tweak settings in that. 🙂

[MsDebola]

Have you tried reviewing your text messaging AND Fitbit settings and notifications?  That's what I had to do, but can't pinpoint exactly WHAT it was that corrected it.

[JakkiWright]

I ended up having to download and use the Message+ app as it wouldn't work
with the regular app that I like to use.

Moderator Edit: Personal info removed

[BeachMom23]

I figured it out. Thanks!

[MsDebola]

And for some reasom, mine is back to not opening.  Smh. It will open and read out my email messages, but once I click open for my texts, it goes back to homescreen again. Sooooo frustrating!!!

[Sciaccajan3]

I just tried that And it worked!!! Thanks!

[Sciaccajan3]

Forgot to say I have Galaxy Note 8

[Wrwreen]

(Fitbit 2 and Samsung A71)

Messages > Settings > Notifications > In-App Notification Settings (on)

 Hope it helps🙂