I have been dealing with Fitbit customer service for about a week. Many of the usual have you done or that run around. After several days of run around I received an offer to replace my Versa 2 or 50% off other Fitbits. Initially I was so excited, since I have cardio vascular disease I thought I’d purchase the Sense even though it’d be more costly at half off than what a Versa 2 is worth.
When I opened the 50% off offer NONE of the new versions were included! Why is the world would I purchase a Fitbit with less features than my Versa 2. False offer which truly was an offer to replace my dysfunctional Versa 2 that by the way us still under warranty!
So in essence there was no offer other than replacing an item under warranty.
I’d love to work with Fitbit customer service but seems to no avail.
Do be aware of heart rate problems with Versa 2.
Moderator Edit: Clarified subject
