03-03-2020 18:02
03-03-2020 18:02
I got a fitbit Versa 2 and it was working wonderfully. The past week and half it has stopped Automatically tracking and logging my exercises properly and will not fully sync when I log a work out manually (syncing heart rate and calories burned with logged workouts). It used to sync up or track automatically. I have tried restarting to watch, and that did not work. I can see that it still tracks my heart rate and shows the spikes that occur during my work outs when I open the heart rate graphs on the app. However in the logged work out it says not enough data available. Any suggestions one how to fix this problem?
09-25-2020 06:39
09-25-2020 06:39
same issue. fitbit, are you there?
09-29-2020 05:40
09-29-2020 05:40
I’ve discovered if you have WiFi enabled, even if you are not using it where you are, it allows all tracking features to work. My GPS starting working again as soon as I enabled WiFi. Oddest thing.
09-29-2020 05:43
09-29-2020 05:43
I enabled WiFi even though I am not using it and GPS started working. Oddest thing but all is working. I just have to remember to turn it on when I need it.
10-22-2020 08:57
10-22-2020 08:57
I told Fitbit customer service yesterday that I will never buy another Fitbit product since they haven’t addressed this simple issue since May! Ive concluded that they can’t fix it but keep leading me on that they are working on it.
01-13-2021 08:39
01-13-2021 08:39
I've been having the same issue. I've been doing more than 15 mins on the treadmill (default) and it tracks nothing. I shouldn't have to manually track it everytime because then it messes up my weight watchers activity tracking. I might just bite the bullet and get a Samsung galaxy watch.
01-13-2021
08:42
- last edited on
01-13-2021
08:53
by
AlvaroFitbit
01-13-2021
08:42
- last edited on
01-13-2021
08:53
by
AlvaroFitbit
Hi. I had to put GPS on all of the time and not just when the app was running. Seems to have sorted
Sue
Moderator Edit: Personal info removed
01-13-2021 10:02
01-13-2021 10:02
Interesting. How do you enable GPS and does it work with treadmill and stationary bike?
01-13-2021 13:36
01-13-2021 13:36
Mine has started to do the same - it seems like a lot of people’s has
01-13-2021 16:25
01-13-2021 16:25
01-14-2021 08:57
01-14-2021 08:57
I have an android phone, so I don't think it would work with the apple watch.
02-11-2021 13:28
02-11-2021 13:28
Just bought my Versa2 today, went for a walk which i started an exercise for as soon as i left. I watched it start the workout, but when i got home, it showed the length of the workout as 1 second. I went back and edited it for the time i was walking, but have there been any resolutions with this? I just got rid of my apple watch in hopes of better workout tracking.
02-11-2021 13:36
02-11-2021 13:36
Same issue
01-04-2022 22:28
01-04-2022 22:28
Same issue. Fitbit it's very frustrating