05-22-2019
20:50
- last edited on
05-23-2019
05:57
by
JuanJoFitbit
05-22-2019
20:50
- last edited on
05-23-2019
05:57
by
JuanJoFitbit
i have had surge for 3 years and it no longer holds a charge. I now have Fitbit versa and all the mini brochure instructions say are download Fitbit app. the app is already on my phone, i went into edit and removed my surge as it no longer works. however on my Iphone i cannot tell how using the existing fitbit app how to now sync it with my new fitbit versa. thx
Moderator edit: updated subject for clarity
05-22-2019 21:22
05-22-2019 21:22
From the fitbit app on your phone, logged into same account, go to 'Account' then 'add a device', same as you did for first device, and add the Versa.
05-23-2019 05:55
05-23-2019 05:55
@Rayebaby3 Welcome to our Fitbit Community! Regarding the connection of your Versa with your existing account.
In addition to the information that shared @JohnnyRow, I'd like to share this help article, which provides the steps to add a replacement or another Fitbit device to your existing account. Please refer to the subject "How do I set up a replacement device or a second device to my account."
Keep @JohnnyRow and me posted on the outcome!
12-02-2019 18:41
12-02-2019 18:41
@JuanJoFitbit the article you link does not specifically state how to add a new device to an existing account. I followed @JohnnyRow advice but from the app there’s no place to get to account setting that says ‘add device.’ I’ve also logged in on a computer and no luck there either. Stumped. Help!
12-02-2019 19:04
12-02-2019 19:04
@Jen2fun In the current phone app, from 'Today' page, tap your profile pic near top left takes you to 'Account' page. Then look for "+ Set Up a Device".
12-02-2019 19:06
12-02-2019 19:06
@JohnnyRow thank you for clarifying but that option to add a device did not pop up until I deleted my current device. Unfortunate but I have my new device added now! Thanks again.
10-02-2020 18:25
10-02-2020 18:25
how did you delete your surge? i see where to delete account but i cant find where to delete device. thanks.
10-02-2020 18:29
10-02-2020 18:29
never mind it was right in front of me, duh