Incorrect weight log from Fitbit Versa 2

[OnlyLetters]

When trying to log my daily weight in the Fitbit Today app on my watch, if I put in 164.1, I'll see 361.7 logged in my account. This error has forced me to disregard this feature entirely, and I am considering throwing the device away altogether. It's very demotivating to see such a large incorrect gain

[StaceyH123]

I’m having this issue on Ionic Fitbit. Log 131 and showing nearly 300! Keeps telling me I have about 160lbs to lose!

[Somewhiteguy]

If you put it into the app instead of the watch, you get a good reading. For some reason it says that it's using US measurements, but it's recording in Metric and then the phone is doing the conversion the wrong way. 

[JRTMD]

I called customer service. Fitbit says they’re aware of the issue and are
working hard to fix it but they don’t have any idea when that will be.
--
*Jeffrey R. Thompson, M.D.*

[Kayla88]

Still an issue over 1 month later.  This really isn't acceptable the breaking update should have been undone.

[yesefitness]

When I reached out to customer service, they told me my phone is not compatible, sent me a list of compatible phones  and told me to use a compatible device. Well I'm not buying a new phone...

[StaceyH123]

Hi thanks I have noticed this. But this is an issue that needs resolving. It wasn’t happening before but is since my watch updated

Sent from my iPhone

[ShellyJa]

I wonder if there is a way to go back a version until they get the issue resolved?  I only use one of the new features of the update anyway, which I can live without until the issues is resolved.  

[SheriMonkey]

I just dealt with FITBIT Chat - found out my phone was not compatible with FitBit - I have a newer phone than what is on their list. Here is the list they provided me. https://help.fitbit.com/articles/en_US/Help_article/2315 

They suggested that I get a phone that is on this list - or wait to see if FitBit will provide an update to become compatible to my Moto Z4. I will wait!

[Cesummer]

I have a compatible phone and still have this issue, so its probably not the phones fault.

[Somewhiteguy]

I have a compatible phone and OS. The issue is how the watch transfers the
numbers to the phone. They have a problem and it needs to be fixed.

Mizpah,
Brian
1 Peter 2:9

[jaycienc]

I have a compatible phone and OS and it’s happening on my brand new Versa 2. Makes the calories feature wildly inaccurate and useless. Fitbit, please fix!

[Somewhiteguy]

The latest firmware update has fixed the issue.

Mizpah,
Brian
1 Peter 2:9

[Cesummer]

I have everything up to date and this still does not work for me. 

[JRTMD]

Brian:

Almost fixed the issue.

There still seems to be some sort of rounding error, as though the weight I enter is manipulated and then unmanipulated.  For example, the past 2 days, I have logged 241.2 and 238.4 pounds on my Versa 2 watch, and the app has recorded 241.1 and 238.3 lbs, respectively, and my Vesra 2 watch says I have 38.3 pounds to go.  This is definitely an improvement, but their fix appears to be somewhat inelegant.

Jeff

[Cesummer]

Ok, another update just  pushed to me today and it looks like it fixed the logging issue. I guess i just had a delay in getting the update available a few days ago. 

[SallyMon]

I don't trust apps like fitbit, there is always some problem and it never shows the real results. You should go old school with that, just set a goal for yourself, exercise and use a scale to measure your progress. You can never go wrong with that. The only problem with scales is that some of them are measuring only in kilograms and i don't understand that and it's too much for me to convert it myself. When i moved to Europe everything was in kilograms and i had to use a converter that can quickly give me results for stuff like "150 lbs to kg" to really know my weight. I used it for everything and it is great, in a few milliseconds you get your results and you are good to go!

[JRTMD]

The old error was that the wrist devise seemed to assume the user was
entering Kg, then converted it to pounds. So, for example, if one entered
100 (lbs), fit bit displayed 220.46 lbs. That was fixed, sort of. Now, you
enter pounds, it is multiplied, rounded down, then divided by the same
number presumably, so what is displayed is slightly less than what you
entered. For example, you enter 200 lbs (snd you have a goal of 180 lbs),
the Fitbit will tell you you have 19.9 lbs. to go, not 20 lbs.
Jeff Thompson MD
--
*Jeffrey R. Thompson, M.D.*

[housedj]

This is so helpful thank you! It’s very frustrating that the weight I log on my watch is consistently 0.1lbs above what appears incorrectly on the app immediately after....

[DavidIT]

I have exactly the same problem. But in reverse to the earlier post. I enter weight on versa watch (which it says is in kg), this gets taken as a value of lbs, and converted to kg! doesn't always do it wrong, just sometimes. So this morning I lost 39.3 kg of weight overnight!.
Support chat with Fitbit agent described the problem. Their answer? Well don't do it that way. Use the Fitbit app on the phone. I pointed out that hey have added the feature of entering data directly on the watch, which is convenient, but doesn't work properly. They just repeated - Don't use the watch, use the Fitbit app.

Completely ignored the fact that I'm raising a bug report with the watch software. No intention of addressing it, even though there are '00s of reports of similar problems. Then asked for a feedback report on my 'support experience' !!!!

[DavidIT]

Hm. The support agent I spoke to today didn't even acknowledge there was a problem. Juts told me 'if it works via the app, then don't use the watch to enter values directly!. Didn't give any indication that they were aware of a problem, or work on a fix.
I asked, 'why add the feature to the watch of entering data, then not appear to try and fix it when problems are reported.' Very poor user support experience.