Left button not working

[benjoyce2383]

My left button isn’t working on my Versa. Managed to do a factory reset but now it is stuck on the “hold for shortcuts” start screen. I can’t clear this as my left button doesn’t work. Help ???

Moderator edit: Subject for clarity 

[Marrrmaduke]

@benjoyce2383 I'm flagging your post for Customer Support assistance as this sounds like a hardware issue.

[RicardoFitbit]

Hello @benjoyce2383 welcome aboard, I'm here to give you a hand with your Fitbit Versa. Also, thank you for bringing this to my attention @Marrrmaduke, your willingness to help is always appreciated.

@benjoyce2383  I'd like to let you know that I've contacted our Customer Support team to further assist you with this situation, thanks for troubleshooting this prior posting. Please keep an eye to your email for their contact, they'll be in touch with you soon.

In the meantime they contact you, please let me know if you need anything else.

[Amberw1026]

I am having the same issue.   I restarted it several times and finally just reset to factory settings and not I can't get past the quick tips: shortcuts page.  It wants me to hold in the left button and so I do but nothing happens.  Can you help with this?

[benjoyce2383]

This is exactly the issue I’m having. Hopefully someone has an answer. 

[RicardoFitbit]

Welcome to our Community Forums @Amberw1026 thanks for bringing your situation to my concern, my apologies for the delay in responding your post. Also, thanks for your reply and update @benjoyce2383.

@Amberw1026 First, I'd like to appreciate your effort and patience troubleshooting your Versa device prior posting. Same as per my previous reply, I'd like to let you know that our Support team was contacted on your behalf as well, same way as for @benjoyce2383. I recommend you guys to constantly check your email inboxes for our Support team update, they'll be in touch with both of you soon.

In the meantime, don't hesitate to contact me back if further assistance is required.  

[Ddiddk]

Hello there,

I’m having similar issues, and have tried a factory reset which fixed it for a while. I’d be grateful for some help too, thanks. 

Something that does help is that holding down the two right buttons for a few seconds seems to get back to the home screen. But the keeps going back to the notifications controls every few minutes, setting off a  vibrate, which is super annoying especially at night. 

ikd 

[RicardoFitbit]

Hello @Ddiddk thanks for bringing this situation to my concern, it's a pleasure to see you again participating and to help you with your Ionic.

First, thanks for troubleshooting your device prior posting, I totally understand how annoying this situation can be for you and specially at night. I'd like to let you know that a ticket was created for you on your behalf to receive further assistance with our Support team. That said, please keep an eye to your email, they'll be in touch with you in a short period.

Don't hesitate to contact me back if you have any additional questions in the meantime they get in touch with you.

[Jeandaviscox]

Same issue here. Anyone have luck fixing?

[RicardoFitbit]

Hello @Jeandaviscox welcome to the Community Forums!

I was informed by our Customer Support team that they already provided you with assistance regarding this situation. That said, if you have any additional questions regarding the resolution that was provided by them, I recommend you to contact them back for more information and details.

Don't hesitate to contact me back if you need anything else.

[Jm4357]

I am having the same issue I contacted support and their issue was to buy a new one why would I spend another $200 after this one broke in less than a year?

[Jm4357]

No. Support solution: buy a new one. So disappointed.

[Louujane]

Dealing with the same issue. Started off with flashing and switching between screens and excessive vibrating during the night. Then I the left button stopped working which disrupts the functionality of the device. 

Can no longer control playback on phone or use the wallet function. At this point I can't even set an alarm as there is no way to go back and switch between screens.

[RicardoFitbit]

Welcome to the Community Forums @Jm4357, sorry for the delay in responding your post.

I'm sorry to know that you're experiencing difficulties with your device. If you haven't already done so, I recommend you to restart your Versa following the next steps and let me know how it goes:

1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. For Fitbit Versa Lite Edition, hold the back button for 10 seconds.
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

Keep me posted.  

[Louujane]

Hi,

I've already done this. The button still doesn't work.

Loujine

[RicardoFitbit]

Your reply is appreciated @Louujane, sorry for the delay in responding your post.

Thanks for troubleshooting this with me. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[astephens71626]

Mine does the same thing! Very frustrating! I’m about to pitch it and get an Apple Watch!! 

[RicardoFitbit]

Hi @astephens71626, welcome to the Community Forums, pardon me to the delay in responding your post.

I'm sorry to know that you're experiencing the same situation, totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the restart process that was shared above was already tried? 

Looking forward to your reply, let me know if you need anything else.

[Meg1909]

I am having the same issue. After the update, its stuck on the hold for shortcut screen and the left or back button isn't working. I cant even push it in. 

[RicardoFitbit]

Welcome aboard @Meg1909.

If your device buttons aren't working, you may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Please let me know how it goes. 

Looking forward to your reply.