My Versa won't hold a charge

[Jericallies]

my Versa will not hold a charge for longer than 5 to 6 hours. I have followed all helpful tips.... I need help! I am not happy I cannot even wear it a complete day. I have not even had it 2 days!

Moderator Edit: Format

[breelovett]

I've had my fitbit versal light for less than 7 months and it has a completely black screen and will not charge at all. My fitbit app can't even find it.  I've tried all the steps posted on the help board and nothing works. There is no way to restart it as it does nothing.  Just a dead black screen and a battery that won't charge. 

I tried contacting support but they are no where to be found. Really disappointed. If there is a fitbit representative here please contact me regarding a replacement.

[JazzieGirl]

@JuanJoFitbitand @RobertoME - I have tried all your suggestions and followed the instructions in the links provided however my Fitbit Versa still only holds charge for approximately 7hrs.  I even did a factory reset hoping this would resolve it and nothing has changed.  Why all of sudden after the last firmware update have I been having these problems?  Nothing has changed in the way I use it or the settings I have and I have had my Fitbit for well over 2 years!  Please do not recommend that I purchase a new one as this is not an acceptable solution to the issue.

[breelovett]

Mine doesn't even hold a charge. It's just flat out dead.

[birdie86]

Same here. 

[breelovett]

Spoiler

I contacted support and they told me I purchased it in April of 2019 which wasn't true I purchased it in September of 2019. The told me me I was out of luck because the one year warranty had expired even though they had the wrong purchase date.  I'm really frustrated with fitbit.

[stase76]

Same with mine! It says it is charged to 100% but then it only lasts a few hours (less than 10 hours) before it is completely empty.

I have tried all of the suggestions in your earlier article as well, still no good.

Moderator edit: merged reply

[myy123456]

I am having the same issue. I have had the versa for 2 years now. I even bought a new charger and nothing worked. 

Can someone from customer service help us out?

[ssmith41]

Mine also went from holding less n less of a charge and then going dead and now not coming back on.  I think the suggestions about maximizing the battery life is odd.  Those are the features and things we bought the device.  To turn off those features/functions defeats the purpose of buying such a device.  Mine worked just fine until about the middle of May 2020 and I had just purchased it Dec. 2018.

[RicardoFitbit]

Hello again! It's a pleasure to continue providing assistance on this thread.

First, I'd like to appreciate your effort and patience troubleshooting your devices with the recommendations that were previously posted over here, all the details that were shared on this thread are really helpful for us to further investigate this situation. For the ones that haven't tried some of the steps that were shared by my colleague @JuanJoFitbit, please check them out and let me know if the issue persists. If such is the case, my best recommendation will be to get in touch directly with our Technical Customer Support department here. Also, I can contact them for you if necessary, just mention me and I'll move forward with the request.

Keep in mind that this thread is for Versa devices that are not holding charge, if your Fitbit is not charging at all, please participate in related threads to receive better assistance there. 

Don't hesitate to ask me any additional questions you may have, I'll be around checking your replies.

[myy123456]

Spoiler

Not happy.

I spoke to someone from tech support and they couldn't do anything about it. They basically said oh well. 

[JazzieGirl]

wow @myy123456  what a response and says all really ... such a shame as I have a feeling they will lose a lot of customers over this debacle.  I loved all my Fitbits that I've had since 2015 but not anymore.

[RicardoFitbit]

Thanks for your replies @JazzieGirl and @myy123456.

I understand that the outcome of your cases with our Customer support team are not fulfilling your expectations but keep in mind that every case is completely different, thanks for taking the time to share your experiences and for sharing feedback. For more information about the outcome of your cases, please get in touch with our Customer Support team again and also, you can check our warranty policies here for a better understanding of the information that they provided to you.

I'll be around.

[MBeach843]

I have reset my versa, i have never had the battery draining applications turned on, but suddenly my versa stopped holding a charge. It will last about a day. My Fitbit is less 2 years old. How can i fix this??  

[SunsetRunner]

Mine will not even charge anymore, I probably will never buy another one, sad part is I loved mine. But the lack of them caring that they caused an issue with no fix is horrible

[stase76]

I contacted Fitbit via the Twitter DM they advised me to fully charge it to 100% and then synch the app on my phone regularly so they could see how much charge it was losing. I synchros it every hour and it lost all the charge in about 10 hours. So I replied and told them this and they agreed to replace it, I have a new one now and all is working well.

[SunsetRunner]

Mine was already 2 years old so it is not under warranty anymore, but it worked great until the software update. After that it would not hold a charge for more than 6 hours, now it will not charge at all.

[Clifto]

Ricardo Fitbit, I have to question WHY a big company like Fitbit cannot fess up and say: "Yes, we issued a bad firmware update that is causing your batteries to die and we are working on a patch" instead of the robotic suggestions to turn off features unitil your battery lasts a little longer!  I bought mine in late March of this year and it worked great for 2 months with 2 to 4 days per charge.  In late May/early June something changed the battery life (the update?) when I made no change.  I have followed all the battery life extension suggestions to no avail.  Please stop "sticking your head in the sand" and come up and face this problem in a forthright manner!

[myy123456]

Exactly! I have gotten in contact with Fitbit a couple of times and they are not willing to help at all. 

[myy123456]

I need to try this because I am having the same issues.

[Robinsue]

My Versa is doing the same thing, will not hold a charge, red light stays on, no heart rate or sleep score.

We need help with this!