My Versa won't hold a charge

[Jericallies]

my Versa will not hold a charge for longer than 5 to 6 hours. I have followed all helpful tips.... I need help! I am not happy I cannot even wear it a complete day. I have not even had it 2 days!

Moderator Edit: Format

[dlsowle]

I gave up on my Versa- I bought a different brand

Sent from my iPhone

[Alicia_sjaj]

I'm having the same issue.  Have been for probably a month now but thought it was somehow my fault.  Now that I see that suddenly everyone else is having this issue,  I know this is a Fitbit malfunction.  Smh...

[Robinsue]

I, also, think it is a Fitbit problem. If they messed it up surely they could fix it. Anyway, I have given up and bought a different smart watch. It hasn't arrived yet, but my fingers are crossed that I won't have to go back to fitbit.

[Reyna62]

Me too! My fit dies after about 7 hrs. It is also not detecting and reporting my hrs of sleep. I charge it a bit before I get ready for bed to ensure it will last through the night. While it still has battery, it won't register my sleep. I have to keep all these records in order to get a insurance premium discount through my work.  This is causing me BIG issues..  Help!

[Vmart]

Mine has just started doing this too. Fully charged at 10pm, 0% by 8.30am. Very disappointed. 

[Clifto]

Vmart, sorry to hear that you and so many others have fallen into the "Fitbit Trap".  I discovered earlier this year that if you don't buy direct from Fitbit, you receive substandard or non-existent service support.

I finally got so fed up with my Versa 2 draining the battery in less than 12 hours per day, that I charged it, turned it off.

Yes, I wasted $200 on the Fitbit smart watch, but I chalk it up to Fitbit selling out its customers when they sold our data to Google.  Big Brother is real!

Moderator Edit: Content - Promoting 

[F1tb1t_Trish]

I'm having the same issue just recently.  I'm just shy of 2 years and recently did an update now my fitbit won't last longer than 6 hours. What did they recommend?

Update:

I'm having this same issue.  I'm just shy of 2 years and all of sudden after the update It can't hold a charge.  I've tried restarting, turning off unnecessary things which we shouldn't have to do, cleaning the charger and still nothing.

Same issue here.  And to tell people they have to buy a new device is ridiculous. Mine issues started after the update so it's obviously something they did.

Moderator edit: merged replies

[Lala60]

I am having problems with my Fitbit versa 2. holding any kind of charge. I bought the watch in February of this year . and it stop working in March.   

It has not worked since March. However, I am still charged every month. for absolutely NOTHING!!!!! 

I NEED MY MONEY returned to me. Immediately!

I paid over $200 dollars for this watch in February and it stopped working less than one month. (March) But fitbit is still. Charging me every month. This watch is a big rip off.   I absolutely hate this piece of trash.

Sincerely.

I've tried everything. Nothing works. I absolutely hate this expensive piece. Of garbage.  And I want fit bit to stop stealing money from my Card.

Moderator edit: merged replies

[Jrhawk]

It didn't work.

[pinkonlypink]

Uh, done everything - still needs to be charged every 10 hours. 

[Becky_O]

Same!  I'm on my third versa in two years.  The last couple of weeks, it's continuously gotten worse.  Now it won't stay charged more than a few hours. Customer support won't do anything but tell me they don't see anything unusual with my battery usage.  Losing 1% battery life every couple of minutes is not normal!  I'm definitely going with a different brand.  This is ridiculous!

[Sunshinewoody83]

I have fitbit versa. Won’t hold charge after 5 or 6 hrs. I plug it in. After alittle while it shows the charge I had when it went dead. Does not go to zero. Goes dead when showing it’s charged. Put in charger for a short time it comes back on. Can anyone help me.

I tried all the above. Versa won’t hold charge. After a few hours it goes dead. I plug it in and it shows a charge after a few minutes. What’s causing this.

Moderator edit: merged reply

[ldagata]

I had the same problem with my versa and of course happened right after the one year mark so it was not covered under warranty.  I am on my 3rd fitbit in 4 years. The quality isnt there. I am starting to wonder if they sabotage the sofware on purpose to force you to purchase a new one. They will offer you $50 off a new device. My charge HR screen went black after a year.  There is definitely something wrong with their software. I will never ourchase another product from them. 3 strikes they are out!

[Suclaire]

That describe my experience with Fitbits too. I recently bought an Apple Watch and I LOVE IT! Still sad about my pristine (but bricked) Versa sitting useless in a drawer after an overnight software update I did not ask for.

[Ashezstuff]

Same!!! Was fine until about 2 days ago!!!

[Robinsue]

Yep, I think they do it on purpose. I have had 2 in 3 years, and now I have
a Garmin. I like it almost as good. The app is just not as user friendly as
fitbit, but the device is great.

[toriphil]

This many people having the exact same issue is NOT a coincidence.  And your method isn't working for most of us.  You will definitely lose customers if a better solution is not found soon.  I've been a Fitbit user since 2013 and would hate to have to change.

[Niccon114]

I am having the exact issues. Nothing has worked to fix. Like everyone else very disappointed. My watch won’t hold a charge or stay connected to my phone. 

[Suclaire]

I resolved my issue by getting an Apple Watch. I love it and won’t go back to Fitbit because I believe they intentionally *brick* their products to force you to purchase a new fitbit. My Fitbit was in excellent condition and only 18 months old, then the did an update and it was USELESS.

[Sunshinewoody83]

I have had several fitbits since 2014. . They never last 3 yrs. Should last more than a year. Buy a new one and have nothing but trouble. My versa 3 does not let me answer phone on it. Will not stay connected. Fitbit sent me new one. Still does not work. That’s why I paid extra for the versa 3 to be able to answer my calls. Has never worked I. And their Customer service is no help. They try to blame it on customer. When this watch plays out. I too will be going to Apple watch. I’m tired of the lack of service. I like fitbit but they been nothing but trouble. Me and my whole family use them but my next watch  will be Apple.