Not getting Snapchat notifications

[SammAndres]

I'm not getting my snap chat notifications, but I get calls/texts notifications. I've tried unpairing/repairing my versa, I've tried uninstalling/reinstalling the fitbit app. I've even tried all three after I restarted my phone. It did this with my Galaxy S8, and now my Galaxy A50. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @SammAndres.

I appreciate your participation in the Forums and sharing that you're not receiving Snapchat notifications. Thank you for the information that you're getting calls and texts notifications. I appreciate your troubleshooting efforts and would like to confirm if your Fitbit device and app are up-to-date. 

You can confirm the complete troubleshooting steps here. 

Looking forward to your response. 

[SammAndres]

I've already uninstalled/reinstalled the Fitbit app, I've restarted my phone, I've restarted my versa, I've turn off/on bluetooth. And not working, my phone is a galaxy A50, not iOS device. 

[LiliyaFitbit · Accepted solution]

Hi @SammAndres, thank you for your reply. 

I appreciate your efforts and the additional details. I would like to confirm that this issue has been reported to our team and we are working to identify a resolution as quickly as possible. Thank you for your patience and understanding while we work to improve your experience. 

Let me know if you have further questions. 

[Ktalley]

I have been having this issue as well.  Any update on a fix?

[Tara_N]

I'm having this problem too, any update?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ktalley @Tara_N. I am sorry for the delayed response.

Thank you for joining the thread and sharing that you're experiencing the same issue. I apologize for any inconvenience this has caused. It's still an ongoing issue and our team is prioritizing a fix for it. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

Let me know if you have any questions.

[Manda.22]

I am having the same issue on my galaxy s8. I have tried everything suggested, even went out and bought a new Versa 2. Any news on if there is a fix? 

[Tara_N]

I've emailed them a few times this past week since I've had the issues and they've said they can't tell me when it'll be fixed but they're working on it🙄

[LiliyaFitbit]

Welcome to the Fitbit Community, @Manda.22. Thank you for your reply, @Tara_N.  

@Manda.22 I appreciate your participation in the Forums and sharing that you're having the same issue on your Galaxy S8. Thank you for your time and efforts. We don't have a timeline for resolution, but our team is actively working on this issue. I appreciate your patience and understanding. 

@Tara_N thank you for taking the time to contact our Support team. I appreciate your input. 

I'll be around if you need further assistance. 

[RunningChef12]

Has there been any update? I've had the same issue. I've reported it on another thread but support has stopped responding to that one and there have been several others on that thread alone that have had this issue.  I had the same exact issue with my Blaze before I upgraded to the versa a few months ago. I am able to get all other notifications just not snapchat. I had been able to get them up until about a week and half ago. It's getting rather frustrating when at work i don't have my phone on me and know if I need to go into the office or not. 

[the-nizzle]

STILL BUSTED **ahem** SNAP NOTIFICATIONS.  SNAP just updated yesterday for Android but its still broken on FB Versa for notifications.

FITBIT - Fix this, please.  It used to work.

[LiliyaFitbit]

Hi @RunningChef12 @the-nizzle, it's nice to see you again in our Community Forums. 

I totally understand how frustrating this is for you. Unfortunately we haven't received any other updates about this for the moment, however, all the reports shared from users are helpful to continue investigating this and working on the fix. I appreciate your patience and understanding while we work to improve your experience.

Let me know if you have further questions. 

[Cookie5154]

This issue hasn't been fixed yet, are there any updates? I have other app notifications turned on for Snapchat and they don't go to my Versa at all.

[LiliyaFitbit]

Hi @Cookie5154, it's nice to see you again in our Community Forums. 

Thank you for joining this thread and sharing your concern. Our team is actively working on this issue. I will update this thread once I hear more. Thank you for your patience. Be sure to keep the app up-to-date to ensure you receive the quickest resolution.

I'll be around if you need further assistance. 

[Tara_N]

Has anyone had any updates? I'm still not getting them 4 weeks later

[RunningChef12]

Haven't heard anything yet. Kind of frustrating. Mine still isn't working and I've made sure both snapchat and fitbit are updated and I've tried uninstalling and reinstalling. Still nothing

[Cait1988]

Any update? I'm having the same issues. I can get calls/text but not snapchat or messenger.