Query regarding device upgrade

[Kangan]

Hello ,

I'll be soon upgrading from Charge 2 to Versa. Will it result in loss of all the previous data that was accumulated while using Charge 2 ?

[Kangan]

Hello, 

I'll be soon upgrading from Charge 2 to Versa. Will it result in loss of all the previous data that waawas accumula while using Charge 2 ?

[wtksk8r · Accepted solution]

No. Once you sync the data is stored in the Fitbit servers. The devices store detailed data for about 7 days and summary data for about a month. Just make sure you sync before you make the actual switch.

[SteveH]

No, all your data is held on the fitbit servers rather than on the fitbit itself, so when you change tracker your data is safe.

[Kangan]

Thank you for your response.

Another query please, my old Fitbit Charge 2 will be utilised by someone
else.

How do I stop syncing the other user's data to my Fitbit app?

[wtksk8r]

After you have added the new device to your account, you should:

1. sync to get all the information from your old device to the new one.

2. remove the old device from your account.

According to this site:

 https://help.fitbit.com/articles/en_US/Help_article/2216/?q=factory+reset+charge+2&l=en_US&fs=Search...

The data on the Charge 2 should be deleted and the removal of the device from your account should prevent any new data from transferring to you.