RESOLVED: 4/24 - Issues with setup, syncing, and App Gallery

[MatthewFitbit]

Fitbit Update 04/25/18: We have rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. If you continue to encounter difficulty with syncing or setup, please consult these help resources:

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

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Fitbit Update 04/24/2018: We are working to resolve an issue affecting Fitbit Versa and Fitbit Ionic that is impacting syncing, setup and firmware updates, music transfer, the Weather app, and downloading apps/clock faces from the App Gallery. Thanks for your patience!

[jacmilazzo]

It was finally resolved for me this afternoon, at about 5:00 cdt

[Bill8491]

Mine is behaving much better today including a 3 hour time zone change due to travel. Looking better!

[clipboarder]

Is there a conservative ETA on when this is going to be resolved?

[Tenorboy]

Mine just started working by itself around 1pm Sydney time. It was in its cradle and linked to phone and Wi-Fi.c

I had tried everything to fix the clock face error over the last 24 hours to no avail.

[Natterlea]

I had to turn on ‘show in history’ on my iPhone for messages, WhatsApp etc for notifications to come through on mine. Might be worth a try if you haven’t got this on already 🙂

[SunsetRunner]

Hi there..semester to work now!fingers crossed!
--
Hartelijke groet,
Werner Dewitte

[Raymond058]

Good morning seems the problem resolved

[Tusutiya.Fe]

My Versa came back working normally, thank you very much Fitbit for solving the problem.

[RichardEk]

Got it to work!

1. Disable All-sync

2. Connect WiFi

3. Install clock face 🙂

[Karen30]

Yes it's working now with the auto sync aswell now as iv put it back on 

[ToeCutter76]

 Looks like my watch faces are now available to sync .

Not tried apps yet - doubt I'll use them .

Just an update 👍

[Mpirons]

Wound this issue affect notification settings too? My txt and call notification come through without any issue, calendar on the other hand syncs just fine, but once the appointment time come, reminder shows up on the phone but not on Versa. It drives me crazy. 

[Staci24]

I'm guessing it is effecting just about everything lol. Last I checked, I can get text messages but I am not notified of any calls. I cannot sync and transfer music either.

[Staci24]

Maybe mine will in the next couple days lol.

[CrabPops]

Before all this clock stuff my notifications turned them selves of aswell and I spent ages trying to figure iut what was wrong when it was off in the watch😒🤷‍:male_sign:

[fregor77]

Hello. Have you checked the app list under notifications in the Fitbit app?  For me, almost no apps where given permissions to send notifications to my watch as a default. 

You might also check the battery options for the Fitbit app on your phone. Use "manual start" and stop "battery optimization" for the Fitbit app to make sure your app and watch syncs.

[Mpirons]

@fregor77 I did check app list under notifications in the Fitbit App, and calendar is not even listed there... just says the standard "apps will be added to the list after they send notifications to your phone". I have a bunch of apps there like WhatsApp or Facebook Messenger, but no calendar. So weird, because I do get calendar notifications on my phone all the time.

[fregor77]

Are you on IOS? My applist includes all my calendar apps. although you have to choose one as your standard - that one is greyed out in my app list. But I'm using an Android phone.

[Mpirons]

@fregor77 Yes, I'm on iphone. So weird. It really bothers me. 

[fregor77]

On your watch - Settings - About - Shut down