Replacement Versa 3 queries

[Jb1968]

I've been offered a replacement of mh malfunctioning versa 3 but I don't want yo be without my wstch fir st least 14 days snd am worried thst it will get lost in the Christmas post. 

Also I was led yo believe I would  get a replacement and now told it might be s refurbished wstch snd also thst if they didn't find anything wrong eith it i would be charged for a new one. 

This is crazy anyone else had this response 

Moderator Edit: Formatting.

[Guy_]

Hi @Jb1968 - replacement watches (under warranty) are generally refurbished ones and are free.

You are right the procedure of replacement means you will be without any watch for the time it takes to send back the old one and a replacement watch to be sent, generally by courrier, so it is less likely to get lost.

To avoid time without a watch do make sure that the watch is actually faulty. Without knowing the fault which can simply be a charging issue, see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

[Jb1968]

Thanks but my problem is with the sleep stages I don't get any or breathing
numbers or HRV or snoring I get nothing but steps and heart rate and it's
terrible at syncing

[Guy_]

@Jb1968 - this is unlikely to be a watch problem and more likely problems with the Fitbit App.

Have a look at other posts on the forums which report similar problems.

It is probable nothing will be gained by replacing the watch and you can avoid that hassle.

[Jb1968]

Ok thanks do you know what I should do about the app apart from
uninstalling reinstalling?

[Guy_]

@Jb1968 - depending on the bugs in the Fitbit app it may not be possible to fix it.

You can try first logout of the Fitbit App, swipe off the active window, and in Android clear the storage cache and force stop it, and restart both watch and phone, to clear any local issues.

[Jb1968]

Yes good idea I'll try that
Thanks very much

[AndreaFitbit]

Welcome to the forums @Jb1968. Thank you for sharing your Versa 3 replacement query. I'll  be happy to assist.

As @Guy_ mentioned, replacement watches (under warranty) are free. For more information you can check the Fitbit Limited Warranty.

Please keep in touch with our team in order to have more details about your case.

Have a nice day.