12-14-2024
14:42
- last edited on
12-19-2024
10:18
by
AndreaFitbit
12-14-2024
14:42
- last edited on
12-19-2024
10:18
by
AndreaFitbit
I've been offered a replacement of mh malfunctioning versa 3 but I don't want yo be without my wstch fir st least 14 days snd am worried thst it will get lost in the Christmas post.
Also I was led yo believe I would get a replacement and now told it might be s refurbished wstch snd also thst if they didn't find anything wrong eith it i would be charged for a new one.
This is crazy anyone else had this response
Moderator Edit: Formatting.
12-14-2024 21:15
12-14-2024 21:15
Hi @Jb1968 - replacement watches (under warranty) are generally refurbished ones and are free.
You are right the procedure of replacement means you will be without any watch for the time it takes to send back the old one and a replacement watch to be sent, generally by courrier, so it is less likely to get lost.
To avoid time without a watch do make sure that the watch is actually faulty. Without knowing the fault which can simply be a charging issue, see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen
Author | ch, passion for improvement.
12-14-2024 21:37
12-14-2024 21:37
12-14-2024 21:45
12-14-2024 23:02
12-14-2024 23:02
12-14-2024 23:07
12-14-2024 23:07
@Jb1968 - depending on the bugs in the Fitbit app it may not be possible to fix it.
You can try first logout of the Fitbit App, swipe off the active window, and in Android clear the storage cache and force stop it, and restart both watch and phone, to clear any local issues.
Author | ch, passion for improvement.
12-14-2024 23:27
12-14-2024 23:27
12-19-2024 10:26 - edited 12-19-2024 11:41
12-19-2024 10:26 - edited 12-19-2024 11:41
Welcome to the forums @Jb1968. Thank you for sharing your Versa 3 replacement query. I'll be happy to assist.
As @Guy_ mentioned, replacement watches (under warranty) are free. For more information you can check the Fitbit Limited Warranty.
Please keep in touch with our team in order to have more details about your case.
Have a nice day.