Stopped receiving notifications since update

[ACMLB]

Ever since the update I have not been able to receive texts on my watch.  I havent had this problem before and iv had this watch for almost a year.  Iv tried all troubleshooting techniques and none of them have worked.  I know that fitbit is aware there are issues since the update so is there going to be a resolution soon.  I know its not my phone I have a samsung Galaxy s8 plus & like I said this has never happened until this current update. So im really just looking for a timeline of when it will be fixed. Its literally just text messages,snapchat messages,and facebook messenger that i used to get notifications for before. Thank you

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @ACMLB, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing the issue you're experiencing with notifications since the latest update. Thank you for your troubleshooting efforts and feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I would like to confirm if you've tried the complete steps from this help article: How do I get notifications from my phone on my Fitbit device?

Let me know how it goes. 

[Brookejenks]

I’ve tried this and I still don’t get text notifications. I get all other notifications but texts. I have even uninstalled the app and did a factory reset on the watch as well. Is there another way to get the text notifications on my watch?

[ACMLB]

I have tried everything.  Nothing is working.  I know it was the update so I just want to know if theres going to be an update to fix the problem, I know im not the only one whos having this issue and all of the troubleshooting efforts have failed.

[eiuasa]

Having the exact same problem since the update 2 days ago. Have tried all the troubleshooting tips, nothing works. What’s the deal Fitbit??

[Marrrr]

I did the new IOS update for apple (iOS 13) and since I updated my text notifications aren’t working. I’ve done every trouble shooting possible and I have even don’t a factory reset: still doesn’t work. I was told by Fitbit support I have to turn my “show previews” on u see notifications > messages. This isn’t true as friends and coworkers hAve there’s off. I have YET to get the new update for the Fitbit app. This is very frustrating 

[Kgrave]

Having the same problem. I’ve called, chatted, tweeted. Still no offer of a solution or acknowledgement that they are working on a solution. So frustrating. Never had an issue in the last three years. 

[ACMLB]

I will tell you that if they dont fix the problem I will look elsewhere for watch, nobody should pay 200 bucks for a product that doesnt work the way it should. Granted things happen but this has been going on for daaaays and there isnt a resolution in sight & if there is its being kept under wraps. All i want to know is will it be fixed anytime soon.

[Marrrr]

I shouldn’t have to be forced to have my show previews on for my messages in order to get texts on my Fitbit. I’ve NEVER had them on. I’m a teacher and I get texts from parents and if I leave my phone on the desk it’s nice that no one can read the message but I have it on my watch. I might have to get rid of my Fitbit

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Moderator edit: personal info removed

[LiliyaFitbit]

Hi everybody, thank you for your updates in this thread. I am sorry for the delayed response. 

I understand that this can be very frustrating and appreciate your time and efforts. We are working on a fix and hope to have it resolved soon. Thank you very much for your patience and reports. I appreciate your understanding while we troubleshoot the problem.

I'll be around. 

[eiuasa]

Mine is actually working now, but I did in fact have to make the "Show Previews" setting "Always". I never had to do that before, so I'm not sure why it's different now. (FYI, The troubleshooting guide they just released says you can also set it to "when unlocked" which might help for the teacher who is having an issue but doesn't want her texts showing for all to see. I did not try that setting though as I never leave my phone anywhere that other people can see it)

[LiliyaFitbit]

Hi @eiuasa, thank you for your reply. I am sorry for the delayed response. 

I am glad to hear the issue has been resolved for you. Thank you for your time and feedback, we're always working on improving our devices and user experiences. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Let me know if you have any questions.

[Marrrmaduke]

@ACMLB You're on samsung, so make sure that the Message Preview is enabled in your phone Settings. If this does not help, please uninstall and reinstall Fitbit app with the reboot of your phone in-between. This should prompt you to allow Fitbit to access notifications on your phone again.

@Marrrr Apple has introduced changes in Bluetooth with the recent iOS 13 update. This will have to be addressed with the Fitbit mobile app update. For now you can try if this works for you:

1. Update the Fitbit app.
2. Tap the Settings app on your iPhone > Bluetooth.
3. Tap the "i" icon next to the name of your Fitbit device.
4. Turn on Share System Notifications.
5. Tap Settings in the top-left to return to the Settings page > Notifications.
6. For Phone and Calendar, make sure Allow Notifications and Notification Center are on.
7. For Messages, make sure Allow Notifications is on, Lock Screen, Notification Center, and Banners are on, and Show Previews is set to Always or When Unlocked.

@Kgrave @Brookejenks  Phone model and OS?

[NotTechie]

iOS 13.1.2

iPhone 8 Plus 

I have followed all troubleshooting tips. Factory reset my Versa. Uninstalled and reinstalled app. Still not receiving texts. 

[Marrrmaduke]

@NotTechie have you tried the tips for iOS 13 from my post above? Unfortunately, this does not work for everyone and the update of the app is needed to address the connectivity issue.

[Brookejenks]

iPhone XR. IOS 13.1.2

I have also tried all of the trouble shooting from reinstalling the app to factory reset on the watch. Still no text notifications. I seem to get everything else from Facebook notifications to calls just no texts.

[ACMLB]

A new update has been issued and everything is back to working again.   Just wanted to let people know!!

[ACMLB]

It wasnt any of that, it was the update which they now have issued another update and now its working again.

[Brookejenks]

It’s not working for me. I still don’t get text notifications on my watch. 

[debra125]

I have not received notifications for months on my Versa.  Any help would be appreciated.  I have reset several times.  No luck!