Sync Error with Android

[kbotcheller]

I have a Versa and it is synced with my Google Pixel phone with Android 9. The Fitbit app is version 3.6.1, updated on 9/19/19.

Everything has been working fine until recently: NO DEVICE FOUND.

I have gotten the above message daily. The only thing that has helped is to reset (turn off and turn on) my Versa and reset (turn off and turn on) my phone. Maybe it's the Bluetooth that is stopping and starting, but that seems to work...TEMPORARILY. It will work for a day or so, then sync and notifications stop again. I have tried resetting the Bluetooth, unpairing my device, etc. The only thing that works is what I stated above, and it only works for one day or less.

This is extremely frustrating. I'm missing notifications and it's become unreliable to know if I'm connected to my phone or not because it happens sporadically. 

According to this forum, I'm not the only one having issues with syncing to an Android. 

Please, Fitbit, fix this problem! 

[Marrrmaduke]

@kbotcheller It does happen to my Pixel and Versa as well. I need to reboot both devices each serveral days.

[JEG62]

It could be our battery as settings. This works for me https://youtu.be/a91CDZh3LlQ

[monsully]

I am having the same issue with my Versa. I'm so sad because I really loved that watch! I replaced it with the inspire... It's ok, but I miss my versa! have you heard back from Fitbit yet?

[JAK728]

The same issue started for me yesterday. Today I chatted with a representative who had me removed my versa from the app, but now I can't add it back. Knowing this has been an ongoing issue, the first question should have been which android version are you using. I'm beyond frustrated. When I asked to talk to a supervisor I was told they were all in a meeting about Versa 2 and no one was available. I was also told there was no eta for a fix. Since my watch won't sync it has the wrong time and is completely useless. 

[Brunsbluedevil0]

Im having the exact same problem with mine, and my samsung 8 phone. And restarting the device and reinstalling the app hasn't helped.

[Mauzimo]

I am having the exact same problem. I can have my phone in my crossbag on my person and it does not work with my versa 2... very frustrating.. I upgraded from the alta and the alta was MUCH more reliable. I contacted live chat 2x and each time was directed to do the restart and all that on both devices. I have even uninstalled and reinstalled the app. Disappointed.... could be a return.

Lisa

[Maithancailin]

Having the same issue with Galaxy S9..known bug??

[Marrrmaduke]

@JAK728 what phone model and OS do you have? Please go to your phone's bluetooth settings and remove Versa from the paired devices list. Uninstall Fitbit app. Reboot phone and Versa as described here. Install Fitbit app and log in. Set up Versa again by adding it as a new device (follow instructions on the screen). Grant all permissions Fitbit asks of you including linking.

[JAK728]

@Marrrmaduke Tried everything you said again today and still not working. I have a Samsung Galaxy S8 on Android 9. Thanks for trying. So frustrating.

[Marrrmaduke]

@JAK728 Just to confirm - Versa is deleted from your account and has been restored to factory defaults (as per Fitbit support convo)? Have you tried setting it up/syncing with different device?

[Renewal40]

Definitely not the only one having issues.  My VERSA has not synced to my android phone (Moto x4) since the last update. It worked fine without any syncing issues prior to that for two years. I've reset everything to factory defaults etc.  I use the laptop now as it is the only way I can sync.  I've already decided when I can afford to I'm moving on as this is just not worth it.  

Its not the first issue I've had with Fitbit updates messing things up either (check the thread for period tracker) and their attention to the issues is minimal at best.  We had that issue for well over a year before they finally fixed it--if it was fixed. I dont know as I gave up on that part of the app after it lost my data three separate times.  I'm done. 

[Mauzimo]

This is ridiculous ..... now my phone wont even pick up the versa... it is frustratingSent from my Samsung Galaxy smartphone.

[Mauzimo]

Yes a return may very well be on the horizon.

[Marrrmaduke · Accepted solution]

@Mauzimo @Renewal40  Have you tried performing factory reset (restoring your tracker to factory defaults)? This will wipe your Versa, so the data that has not been synced will be lost. You will also need to delete your tracker from your Paired Devices list in your phone Bluetooth settings. Reboot your phone. You can perform factory reset by going to Settings on your Versa, scrolling down to About and tapping Factory Reset. Once Versa resets to factory defaults, you will need to set it up again by adding it as a replacement device in the Fitbit mobile app.

For those who mentioned loss of connectivity upon recent fitbit mobile app update, have you tried rolling back to the previous version? You would need to download apk file from the internet, uninstall current fitbit app, and install the apk file. There's an abundance of info how to install apk file on android (pretty much two-tap process) on the internet.

[Renewal40]

I've tried every kind of reset known with no improvement. I've reset all my battery settings on my phone, still cant find it. Bluetooth works on my phone with other devices so its not that.  I guess I can try the rollback option, but its really annoying since that means you cant take advantage of the new sleep stuff which is the one reason I chose to stay with Fitbit and upgrade to the Versa last year.  But if I can roll it back and use the old one until I'm ready to upgrade to a smartwatch.  Thanks!

[Marrrmaduke]

@Renewal40 what do you mean new sleep stuff? Everything that is available to you with the current (3.6.1) fitbit app version was available with the version before... 😐

[Renewal40]

Weird, when I updated it said they had enhanced the sleep app? I will try going back and not updating until I get a new phone next year.  Thank you. 

[Maithancailin]

@Marrrmaduke I have a Samsung Galaxy S 9 Android OS 9. I uninstalled the app like you stated and reset the versa to factory settings. I reinstalled the app and now the versa won't even go past the screen that says "to start download the app"

[Renewal40]

I did a factory reset, then re-installed the app. Then opened the app when prompted and it synced and updated like when it was first bought.  Its working fine now. Will see if it continues to work. Also I'm using 3.6.1 not the newest version.