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Sync Error with Android

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‎09-23-2019 09:25

‎09-23-2019 09:25

I have a Versa and it is synced with my Google Pixel phone with Android 9. The Fitbit app is version 3.6.1, updated on 9/19/19.

 

Everything has been working fine until recently: NO DEVICE FOUND.

 

I have gotten the above message daily. The only thing that has helped is to reset (turn off and turn on) my Versa and reset (turn off and turn on) my phone. Maybe it's the Bluetooth that is stopping and starting, but that seems to work...TEMPORARILY. It will work for a day or so, then sync and notifications stop again. I have tried resetting the Bluetooth, unpairing my device, etc. The only thing that works is what I stated above, and it only works for one day or less.

 

This is extremely frustrating. I'm missing notifications and it's become unreliable to know if I'm connected to my phone or not because it happens sporadically. 

 

According to this forum, I'm not the only one having issues with syncing to an Android. 

 

Please, Fitbit, fix this problem! 

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24 REPLIES 24

‎10-02-2019 11:51

In response to Maithancailin

‎10-02-2019 11:51

@Maithancailin What happens when you go to set up a device in the Fitbit mobile app?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎10-02-2019 13:22

In response to Marrrmaduke

‎10-02-2019 13:22

@Marrrmaduke It would not find the phone, after about 4 hours of uninstalling the app and restarting the phone, it connected and worked fine, until it stopped again and I am right back where I started. It is displaying the wrong time and not synching 

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‎10-02-2019 15:03

In response to Maithancailin

‎10-02-2019 15:03

@Maithancailin Have you tried rolling back one or two versions of fitbit mobile app? You can find apk file for instance here. 

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎10-03-2019 06:18

In response to Marrrmaduke

‎10-03-2019 06:18

i haven't reversed the version I was hoping Fitbit would come out with a fix. Is reverting the version an official fitbit fix?

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‎10-16-2019 12:28

In response to Maithancailin

‎10-16-2019 12:28

Hello everyone. If you are still having issues syncing with your Android phone you can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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