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Syncing issues with Versa 3

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‎08-12-2023 06:44 - last edited on ‎08-12-2023 12:33 by Fitbit Moderator

‎08-12-2023 06:44 - last edited on ‎08-12-2023 12:33 by Fitbit Moderator

My phone app isn't syncing with my versa 3 

 

Moderator edit: clarified subject.

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‎08-12-2023 12:33

‎08-12-2023 12:33

Good to see you around @Avie8.

Thanks for sharing the inquiry regarding your Versa 3.

Please restart your tracker as described in this help article. 

Could you please confirm if you already tried all the steps listed here to resolve syncing problems? Also, please make sure to check if the mobile device you're using is listed here as a compatible device to sync with the Fitbit app.  

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‎08-12-2023 13:07

‎08-12-2023 13:07

Thank you. I shutdown my Versa3 and switched it on again. 

I then synchronized it and it's working again. 

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‎08-15-2023 08:07

In response to Avie8

‎08-15-2023 08:07

@Avie8, thanks for taking the time to share the feedback.

I appreciate the effort that you did in order to fix your smartwatch.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

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