The battery of my Versa is lasting less than 2 days

[Ynott]

I've been having alot of issues with my Versa. One of which is battery life of only 27 hours. I was told to charge phone and record syncs, still charge lasted only 27 hours. NOW Support says to charge for at least 2 hours even if watch reads 100%. Hopefully this info is helpful to someone.

Moderator edit: updated subject for clarity and format. 

[JAC55]

I have done all that - turned off all day sync, no push, no notifications, no alarms, nothing but heart rate and steps - and the battery on the Versa last less than 2 days. I leave it in the charger for more than two hours, usually overnight.

[TildaM]

Goodog,

Congratulations! You bought an expensive piece of junk! As I'm sure you noticed in your packaging you were sent a cord with "recommendations" you charge your expensive new toy via computer! Not all of us have computers so I purchased a brand new surge protector with USB ports to charge my Versa! Cheaper than buying a computer! I called Tech support because running the watch with just the heart rate and steps walked per day requires me to charge twice a day. God forbid I download music to it!! That would probably kill it in 5 minutes! The ability to download music to it is why it was purchased! 🙃🙃🙃🙃

I was rudely told by tech support that because I am not charging it properly through a a computer as they recommend, does not state you must! That they will not help me with my charging issues!

So I purchased a very pretty watch band from Amazon and when this **ahem** Versa dies I will start purchasing products from their competitors! No more Fitbit products in this family anymore. They have lost loyal followers! So good luck getting yours repaired or replaced. You were sold an inferior product that cannot do what the manufacturer states it can!

Moderator edit: Format 

[jkb4324]

Good luck!!
I paid for the full warranty and mine stopped working under 3 months, just
a few days past the return period, and they won't replace it.

[TildaM]

Do you have any idea how rude they are?

[JAC55]

True! Why state the battery runs for 4 days but not qualify that with " but only if you don't use any of the features".

Sent from my BlackBerry 10 smartphone.

[RicardoFitbit]

Hello guys! I'm here to give assistance with your Versa devices and the difficulties you're experiencing, my apologies for the delayed reply. Welcome aboard @Staciejung11 @Goodog @JAC55, also, thanks for continue participating in our forums  @SunsetRunner @jkb4324 and @TildaM, welcome back!

@Staciejung11 @SunsetRunner Let me share with that the suggestion to turn some of the features off was to prioritize battery life on your Versa devices, however, if you continue experiencing battery short life after turning some features off, please let me know so I can move forward. Please keep me posted.

@JAC55 Thanks for taking in consideration the suggestion that was previously posted. I'd like to let you know that I've contacted our Customer Support team on your behalf to receive further assistance directly with them. That said, can you please keep an eye to your email inbox? They'll be in touch with you soon.

@jkb4324 @TildaM Thanks for the feedback and sharing your experience with us, I totally understand how frustrating this matter can be for both of you. Note that Fitbit is always striving to improve our products and services, therefore, the feedback that is submitted in our Community Forums is always helpful for us to progress. Don't hesitate to contact me back if anything else is in need, I'll be here.

See you around! 

[Esquibel4Wine]

I have tried all of the suggestions multiple times and my fitbit is still not staying charged.  Last week it would stay charged for about a day and a half.  Now it is dying after 17 to 20 hrs.  Mostly it is dying in the middle of the night while I am a sleep, which means it is not tracking my sleep activity, which is an important feature to me.

I have scaled back on all of the bells and whistles (features that prompted me to purchase in the first place) I have turned off my all day sync, I don't use it for 3rd party apps or music and I do not have an animated clock face. I have not turned off my notification as this is a very important feature for me, however I never receive more than 20 notifications in a 24 hour period.  I have also set my wake to manual (so inconvenient).  I have only had this watch for a little less than a year and this is not the performance I was expecting, nor the performance I was sold when I made my purchase.  Please help me to understand how I can move forward in resolving my issues with my Versa.

[Goodog]

Have you been in touch with fitbit customer service? I've had mine since
September so it was still under warranty I did as they asked but it made no
difference They could see from my activity how the watch was performing &
they offered me a replacement which I accepted All in all it took about a
week & I had a replacement Get in touch with them if it's still under the
2yr warranty I hope this helps

[TildaM]

So Ricardo give those of us having no luck getting what we want out of our Versa's! I don't want to turn off all the features that the watch was purchased for! .

I want to add music and be able to listen while we are out riding the Harley. I want my watch battery to last as advertised! I don't want to deal with rude Tech support people when I call Fitbit about my device!

Last but not least, where does it say my watch has to.be plugged into a computer to charge?

[TildaM]

It is a ul certified surge protector with USB ports and plug ins for regular cords that is brand new

[Melmoe]

I called support, they could see remotely how often I was charging it. They sent me a new versa. I haven’t had any problems.

Sent from my iPad

[TildaM]

I've called support the guy was rude and said my ul surge protector with USB ports and plugs was not the proper way to charge my Versa. It needs to be charged via computer and I'm not spending more money to buy a computer

[Goodog]

Get in touch via email send photos of the watch with a full battery &
another picture of it when its run down They will b able to see by the time
& date how the watch is performing.

That's good news My new one seems OK I was a little disappointed as I was
expecting a complete watch but it was just the watch rattling round in a
big box No strap or charger That's ok I just took the strap off my faulty 1

Moderator edit: merged reply

[jkb4324]

Wrap it up nicely then set it in the garbage and buy a garmen or polar
🤣😐🙃
Mine did exactly that and they won't do anything because it wouldn't even
stay syncing all the time so they kept telling me... Well on this day it
was 75%. And I'd say.. Yeah for approx three minutes then it would die.
I bought it for the sleep monitoring too but on its last days it would only
stay charged for around 3hrs.
Such a huge bummer. Wish they had decent enough customer service and would
actually uphold their warranty that I paid for!

[BettyPacker]

Hi, I have been having the same issue as everyone else on this forum. My Fitbit Versa was holding a charge easily for 3-4 days until about a week ago. I’ve done all of the different fixes you’ve suggested here in this forum in response to various customers hoping that would fix the issue, even though it was frustrating to turn off the very things I bought it for in the first place. I had an Alta before and this was an upgrade- and I loved it until a week ago!  I don’t use the music feature on it, so the suggestion about Bluetooth/music given is irrelevant for me. I’m  going to follow the link you gave in this response, and hopefully it works! 

[TildaM]

Anyone other than me notice it's been 9 days and our Moderator has disappeared after censoring the forum?

I don't think they truly want to help they just don't want us bashing their products too badly!

[Honeygirl808]

I've had my watch for over a year and I have changed nothing on it.  I have charged my watch overnight, at least 8 hours, and it's still not holding the charge and dies in less than 24 hours.  I have no notifications being sent to my watch and don't use any of the functions other than the alarm clock.  I only have 3 alarms set on my watch.  The only thing that has changed is the fact that my watch won't hold the charge for more than 1 day.

[Goodog]

It has a 2yr warranty so get in touch via email with customer services

[hoosiermama0305]

I called Fitbit the last 2 days and they said mine was over it’s 365 warranty, so definitely not a 2 year warranty. I bought mine in May, 2018. Everything worked great until just a few days ago when it quit tracking heart rate and battery died in less than 24 hours. They offered me 25% off of a new one.

[Goodog]

Apologies I thought it was 2 yrs