Versa 2 SMS Quick Reply not working

[TamaraW]

Hi, 

I bought the Versa 2 yesterday and upon setting this up i can only quick reply to messenger notifications. I have my default messaging app set as text messages. When i get a text message the only two options i get is to open this on my phone or to clear it. 

Is there something i can do to get this feature to work? I have an Oppo phone and Im in Australia, using Optus provider. 

[JohnnyRow]

Don't know if you're already doing this, but here are the official instructions.

How do I use quick replies on my Fitbit device?

When you receive a notification from your phone, your device vibrates. To respond with a quick reply:

1. Tap the notification on your device. To see recent notifications, swipe down from the top of the screen.
2. Tap Reply or Replies. If you don’t see an option to reply to the message, quick replies aren’t available for the app that sent the notification.
3. Choose a text reply from the list of quick replies or tap the emoji icon to choose an emoji. Tap More replies or More emojis to see additional options.
4. On Versa 2, tap the microphone icon and say your message. If the message is correct, tap Send, or tap Retry to try again. If you notice a mistake after you send the message, tap Undo within 3 seconds to cancel the message.
   • To change the language recognized by the microphone, tap the 3 dots icon next to Languages and select a different language.

[TamaraW]

hi,

yeah i saw these instructions and this works for apps such as messenger and
whatsapp. However, my general text messaging app is not given this option.

[Zatt]

Same problem here with text messages. I'm using Textra for SMS but I switched to the stock MESSAGES app that came with the phone and same result - YOU CANNOT REPLY!

This obviously is a bug and I really hope this is fixed soon!!! You think this would have been tested before releasing a new product!!! Somebody at Fitbit should have their A$$ handed to them for this blunder!!!

[Zatt]

Issue resolved for me! I previously had the Fitbit app installed on my phone before I got the Versa 2.

This was the problem!! I uninstalled the app on the phone and reinstalled it. It asks for a bunch of permissions when you 1st open the app and now I can reply to my texts!!! 

Hopefully this will solve some peoples issues if they were in the same situation I was in.

Good luck!

[Zatt]

Issue resolved for me! I previously had the Fit bit app installed on my phone before I got the Versa 2.

This was the problem!! I uninstalled the app on the phone and reinstalled it. It asks for a bunch of permissions when you 1st open the app and now I can reply to my texts!!! 

Hopefully this will solve some peoples issues if they were in the same situation I was in.

Good luck!

[TANYA0703]

It doesn't work for me either 

[Malik630]

I don't have the reply option for only one person in my contacts lis . Any idea why this is?

[TANYA0703]

Still having the same problem not working 

[Zatt]

You uninstalled the app and reinstalled it? Did you reboot your watch before you logged into the fresh install on yr phone? I notice every few weeks or less I have to restart my Versa 2.

[Zatt]

Are u using a phone with Android 10? The Fitbit app. Must be setup to run in the background and not be put to sleep - This is very important also. 

[Malik630]

I figured out my problem. For the one contact my settings had somehow changed. I should be good now. 

[TANYA0703]

Yes did both and nothing has worked 

[Niqui_Khoury]

I also have an oppo in Aus but I am with Vodafone. I have the option to reply on WhatsApp, even with my voice. But no option is given on my text msg to reply, not even the quick reply.

[KeithRH]

I'm having the same issue. Just bought a Sense and really excited. I've been struggling with a Charge 3 where I cannot see the screen outside. 

I've been onto FB for 2 hours today trying to find a solution. If anyone has any non patronising solutions it would be great!. 

[SpinSpinSugar69]

Has this issue been fixed yet for you? I cannot figure out how to get replies to work !!

[KeithRH]

Yes it works.