Versa 2 Touch Screen Not Responding

[hyrulehearts]

I purchased a Versa 2 nearly two weeks ago, and the touch screen has been intermittently unresponsive, for longer and longer stretches of time. Now, it isn't responding at all, and has been like this most of the day.

I tried restarting the watch multiple times, syncing, unpairing, repairing, and nothing is working. The only thing I haven't tried yet was a factory reset, since I can't navigate into the menus to be able to attempt it.

I'm fairly confident that it isn't any kind of water damage, as the only water contact has been brief and nearly nonexistent while I was washing my hands or doing the dishes, and seeing all the other topics about it, I'm thinking this may be a hardware error.

If anyone else has any ideas as to what could be causing this, beyond hardware malfunctions, I'd greatly appreciate it.

[hyrulehearts]

Update: managed to get it to factory reset, and it didn't solve it. The problem of the touchscreen not responding is still ongoing.

[matkri]

I have the same issue. Haven`t been able to use it for a month now.

They clame it is software issues, but i don`t think so.

[Amccuen]

I have the versa 2 as well have had it for a month now and have really over the last week or so have noticed that it isn't work properly and want respond to touch hasnt been hot or damaged this thing cost to much money to not work 

[Piper66]

Same issue here. Clock shows, but no swiping possible. Sometimes button is unresponsive too. This is getting progressively worse. Have tried restart, switch off - switch on, factory reset. No dice. Seems to hae started at the last update. 

[matkri]

I delivered mine back to the place i bought it yesterday.
Will get a new one as soon as they have it in stock. Exited to see if this one works 🙂

[Amccuen]

Same my home button only works half the time sometimes the screen want even
wake I've tried all the same steps and nothing I've even left it completely
off for over 2 hrs then restarted it and still nothing.. I'm not sure what
to do. Fit-bit seems to think nothing is wrong with the watch.. well they
need to fix the issue or give me my money back

[matkri]

I went to the shop where i bought it and talked to them. Got a new watch, and this one works perfect for now. Hope it lasts 🙂

[Bern12345]

Is your watch still working? They offered to send me a new one but Im scared it wont work.

[matkri]

Hello 🙂
Yes it is 😄

Med vennlig hilsen
Mathias Kringelen

Sendt fra min iPhone

[TheHelplessHelp]

I agree. It bagan when I started to leave it on while I showered. 

[Amccuen]

Mines actually started back working on it's own I didnt have to get a new
one sent all features work perfectly

[Therman]

I have a theory about these touch screen malfunctions but it's only a theory at this point.  To see if your problem is consistent with what I've observed, take the watch off and put it in the charging cradle for at least 1 day.  After the 24 hours have passed, try the touch screen on the watch; you don't even have to take it out of the cradle.

If the touch screen is responsive again, i.e. it swipes up, down, right and left it supports my theory and I'll give you a suggestion that might fix the problem.  No cost or returning to fitbit.

[Kk11583]

Hi Thurman, what is your theory? This worked for me but then after wearing for 15 minutes,  it stopped working again.

[KKKKLTE]

So, I did this and it is responsive on chargi g cradle.....but is there a fix? Support was ni help whatsoever.

[KKKKLTE]

Did you ever get yours working?

[Amccuen]

Yes it started back working im not sure if it was an update that made it
glitch out or what but it started working again on its own.

[jmk-c]

My problems began when my Fitbit got wet but not immersed in water. 

[Uleedog]

I have the same problem out of the blue

[Rishman]

I have been using versa 2 for a couple of weeks and it seems to have some problem with its display. Whenever I bring it in water it just turns off and even if I turn on it back manually it does however it is unresponsive to touch. It all started after the last update