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Versa 2 Touch Screen Not Responding

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I purchased a Versa 2 nearly two weeks ago, and the touch screen has been intermittently unresponsive, for longer and longer stretches of time. Now, it isn't responding at all, and has been like this most of the day.

 

I tried restarting the watch multiple times, syncing, unpairing, repairing, and nothing is working. The only thing I haven't tried yet was a factory reset, since I can't navigate into the menus to be able to attempt it.

 

I'm fairly confident that it isn't any kind of water damage, as the only water contact has been brief and nearly nonexistent while I was washing my hands or doing the dishes, and seeing all the other topics about it, I'm thinking this may be a hardware error.

 

If anyone else has any ideas as to what could be causing this, beyond hardware malfunctions, I'd greatly appreciate it.

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I have droppet mine in the garbage, and have bought an apple watch. Just problems with these fitbit watches 😮

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