Versa 2 not syncing

[zebra08]

for about 4 days, my Versa 2 won't sync with my phone.  my device and my phone show different informations.  should I do a reset?  would that cause me to lose data?if yes to the reset, how do I do that?

Moderator Edit: Clarified subject

[CindyMFitbit]

Hi there @zebra08. 

Thanks for the detailed information shared. If you haven't done so, I suggest trying the following:

1. On your phone, tap Settings → Bluetooth → the information icon → next to the name of your Fitbit device  → Forget This Device.
2. Turn off Bluetooth
3. Restart Versa 2. For more information, see How do I restart my Fitbit device?
4. Turn on Bluetooth  
5. Open the Fitbit app and force sync your device. Press and hold on the screen and pull down.

Hope this helps. 

[Tobefit2022]

Thank you for your suggestions, unfortunately it didn't work. I also uninstalled my Fitbit and reinstalled it but that also didn't work. I receive notifications when I get my steps. My Fitbit app on my phone keeps track of my steps but it doesn't keep track of my steps on my watch. I believe this stopped working when I updated the software a few days ago.

[CindyMFitbit]

Welcome to the Community Forums @Tobefit2022. 

Thanks for joining us to the thread and for trying the suggested instructions. I'd like to confirm if you are getting an error message when you try to sync. Since you have mentioned that it doesn't keep your steps on you watch, do you mean that your Versa 2 is not registering all your steps, or they are not being transferred to the Fitbit app? In the meantime I suggest refreshing the connection between your phone and your device, please do the following: 

• Make sure the Fitbit app is up-to-date. For more information, see How do I use the Fitbit app?
• Open the Fitbit app, tap the today tab and then tap your profile picture.
• Tap Set Up a Device.
• Choose your device and follow the on-screen instructions to continue. 

See you around. 

[Tobefit2022]

Thank you for the quick reply. I have tried all of your suggestions and nothing. My steps do not register on my versa 2 but I can see them on the app. When I synced them the app says it successfully sync's.

[CindyMFitbit]

Thanks for your reply @Tobefit2022. 

I appreciate the additional details shared and all your troubleshooting efforts. If your Versa 2 is properly syncing, but is not showing your steps, I suggest changing the clock face from the Fitbit app, click here to find the instructions. If that does not work, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

See you around. 

[DogGoneHealthy]

Hi CindyMFitbit,

I am having problems with my Vera2 as well not pairing with my phone.  I've done everything I know to do based on what I've read concerning the problem.  The Fitbit app will not local or acknowledge the wifi in range (sitting right at it) as well.  I've turned the devices off, deleted apps, turned of Bluetooth, reloaded apps, turned off watch. My bluetooth (iPhone 12 Pro) cannot find the Vera2 watch at all.  I done everything I know to do and still the devices will not find each other.  I was not having this problem 10/10/2021, just started last week. 

[CindyMFitbit]

Welcome @DogGoneHealthy It's nice to see new faces around. 

Thanks for taking the time to share what you've experienced with your Fitbit Versa 2 and for all the troubleshooting that you have tried so far. If you already followed the instructions listed here, I suggest to double check some additional tips in our help article Why won't my Fitbit device sync? You can skip the ones that you already tried. 

If your Fitbit is still not finding the connection with your phone, let's contact our support team, I know they will be glad to help you out and provide a solution. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

Catch you later. 

[DogGoneHealthy]

Hi Cindy,

Finally got it up and running. I had to completely delete the device from everything and start a new setup of the device on my phone. Then it worked, thank you for your help. 😊



DogGoneHealthy.

[CindyMFitbit]

@DogGoneHealthy Thanks for your response. 

I really appreciate for letting me know that the inconvenience has been resolved. I appreciate all your efforts to fix the difficulties experienced. I hope you can continue tracking towards your fitness goals.

Have a nice day! 🙂

[Lynnfit2021]

Thank you so much for all your suggestions. My versa 2 and iPhone were only syncing some and not all information. This started about a week ago. I ended up having to delete the versa 2 and set it up as new device and fortunately it still had all my previous data. 
Thank you!!

[CindyMFitbit]

A warm welcome to our new friend @Lynnfit2021. 

Thanks for joining to the thread and for the details shared in your post. It's great to hear that the instructions found here helped you to fix the issue. I appreciate all your troubleshooting efforts. 

Have a great day.

[zebra08]

Thank you for the info!    It helped me solve my problem.

[CindyMFitbit]

Hi @zebra08 It's great to hear that it worked for you. 

I really appreciate the time spent to troubleshoot this issue. 

See you around. 

[MrBill53]

I have tried the steps outlined in this topic and the replies.  When adding a new device, I view the code on the Versa 2, I enter the code in the app, but the sync fails.  What next?

[kanza]

Not anything works. Blue tooth is on/ says the device not accept Bluetooth.  BS

[sally230]

Hello. I have tried all of your suggestions including redownloading the app and also turning off the bluetooth method, however I cannot seem to get the versa two to sync to my phone. The time on the watch is wrong and I am trying to sync the watch to my phone in order to fix it. What do i do?

[Jennieand]

Same problem and it is causing serious battery drain. 

[TaeHeon]

I’ve tried resetting the watch. I’ve deleted the device. I’ve deleted the App. Nothing is working. It’s not allowing me to log on to Wifi. It will not sync the watch with the iPhone App. It will not allow me to update the firmware. I’ve tried everything suggested in this thread.

[valking9]

did all of those AND FITBIT STILL SHOWS NO SLEEP...but did until yesterday...at age 70 my doctor requires daily sleep report...and everything but sleep synchs....wierd