Versa 2 not tracking sleep

[dmeta]

I just went from a Charge 2 to the Versa 2. Since changing over, my Versa 2 will not track my sleep. It's showing like 1hr per night, but nothing else? 

It is tracking steps and my heart rate just fine though. 

[BB401]

I gave up on their endless-for-nothing tips. Now I’m dealing with steps.
I watch is as I’m walking and it doesn’t move at all and them will jump 30
steps at once. My heart rate also seems off as I’m doing Zumba and after a
3 minute dance I’m at 124!

[shanecallanan]

I'll have a look at my watch later - see if I can replicate. But I know the step values are pretty inaccurate. When I brush my teeth I gain an extra 200-300 steps 😝(I have the app set to dominant-hand placement)

[BB401]

Mine is non dominant hand.

[shanecallanan]

I know steps are largely difficult to count, and will always have some degree of inaccuracy. There are lots of movements that seem like walking that aren't really, which fitbit needs to account for (i.e. not count as steps).

If I were to guess, bringing your arm up to look at the watch while walking may be one of those motions. Have you tried simply walking for 30 steps, and checking to see if the fitbit counter increases by that amount?

[BB401]

Yes I’ve done tha which is why I choose to watch it, as it wasn’t count
with my arm down. Funny but it count steps when I’m doing deep water
exercises

[Hotrodgirly68]

I have tattoos where the watch sits but I never had this problem with my Blaze.  I can bet most people on this thread that have had problems don't have tattoos where their watch sits.  It just seems to be a problem with the Versa.  Hopefully there will be an update that fixes this at some point

[BB401]

Yes I’ve read that from some users, just crazy. Never had issued with my
Blaze

[Nikole.91]

@shanecallanan I do happen to have a tattoo on my wrist. But I'm hesitant to think that it's my tattoo that's the issue. I had some whatever cheap brand from amazon and that thing tracked my heart rate no problem. I paid a lot more for the Fitbit so you'd think they'd have a better quality sensor? Sucks that they don't apparently. With my first one it was at least tracking sporadically or after I would do a hard reset. But the replacement hasn't been monitoring my HR at all during the day.  

Also noticed this morning that my active minutes haven't been getting tracked and are only logged if I manually add in a workout. So far, to bypass my calories not being logged properly for workouts, I just upload them to myfitnesspal and let the fitbit synch my workouts from there. They have a more accurate estimation of my calories burned. But despite the workarounds it is frustrating that the product isn't working as intended. 

[BB401]

Don’t know how many have to complain before they do something or offer a
rebate

[Kellyy323]

Were you able to find a fix for this? Mine tracks 2 hours 4 minutes every night

[BB401]

No, and Fitbit doesn’t see to care.

[SunsetRunner]

Since I read comments about it not reading through tattoos I switched it to my other wrist at bedtime. It tracks every night. I can't keep it on that wrist all day because it is bothersome.

Doesn't make sense at all though bc it does track my heart rate on my tattooed wrist most of the time. I still question the accuracy of any of the tracking quite frankly.

[BB401]

I agree completely. Now it’s not picking up the days of workouts unless I
sync it to the phone, but I use the Exercise/workout to record it. Makes
no sense

[bellery2020]

I wanted to provide an update from initially starting this thread.

I can confirm with certainty that FITBIT Versa 2 does recognize irregular heartbeats / AFIB.

Everytime I get my cardio conversion completed sleep tracking works spotlessly.  When my heart is out of sync it shows.  I immediately confirm the change of sleep with my HBP and EKG monitors; and they confirm the AFIB is back.

I say this as an encouragement to the FITBIT developers to tackle this as Apple is conducting research studies now. I believe FITBIT has helped saved my life.  Just keep getting better! Bri

[BB401]

What does that mean? Every time you get your cardio conversion completed
sleep tracking works perfectly. And curious to understand how it show a
fib. Thanks

[bellery2020]

When I am in AFIB (meaning there is not irregular heartbeat) sleep tracks
correctly. However, every time there is an irregular heartbeat I can verify
it with my other equipment, which gets me to the doctors' office.


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Moderator edit: personal info removed

[BB401]

Okay, but does it track on your watch or do you have to sync it with the
app on your Phone. That’s my issue. My Blaze tracked it on my watch and
didn’t show up on my phone until I sync’d it

[bellery2020]

I have to sync

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Moderator edit: personal info removed

[LPPilovechicago]

I just reset and reconnected it a couple times. Water adding on the device
does not work tho. Good luck!

[bobbytomorow]

I am on my second Versa 2...I came form a Blaze about 6 weeks ago, the Blaze always tracked my sleep accurately including naps (I am a napper) but the first Versa 2 I got was extremely inconsistent would only track say half the nights and the nights it did track would always be way off, like totally miss the first 2-3 hours or last 2-3 hours or both and almost never detect my naps. I returned it after 3 weeks and I'm now on my second Versa 2 and it is exactly the same, tracks about half the time and when it does it is way off and almost never detects naps.

I bought the Versa 2 primarily for this function and am super unimpressed after spending my money on this thing that is essentially an expensive paper weight.

Regarding the tattoo theory, I do have tattoos on my forearms but I don't think that would be it, tattoos are only dark pigment if it were tattoos then that means fitbits wouldn't work on black people at all.