Versa 2 screen faded and shows white horizontal lines

[Dpatton1]

My versa has been getting white horizontal lines and the face clock and watch information is faded. Anyone know what's going on? I've reset multiple times.. and customer service support said to call back if issues.. I seen this with my Charge 3 before it died. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Dpatton1.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand your concern and since you've been in touch with our Support team already, I recommend you continue working with them since they have already all the details and special tools to continue assisting you. I know they will be glad to help you out and provide a solution.

See you around.

[SunsetRunner]

Hello was your problem solved? I am having same problem. Have not been able to see for about 4 days. Now screen is black. Not sure what to do. Don't know how to reset. Help!

[LiliyaFitbit]

It’s good to see you in the community, @SunsetRunner.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I understand how you are feeling and recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Switch to a Fitbit clock face: How do I change the clock face on my Fitbit device? 

[mimm66]

Hi mine did this. I let the battery go flat and left it for a few days as I thought it was irreparable. I  then recharged it and it's been working fine ever since. No idea what caused it though. Good luck,!

[LiliyaFitbit]

Welcome to the Fitbit Community, @mimm66.

Thank you for joining the thread and sharing your experience and solution. I appreciate your time and efforts to help other users. 

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

[Tuicemen]

 this what mine looks like. I tried a restart with no luck tried adding it again to the app but since the screen is unreadable I can't  see the 4 digit code to connect. Looks like I've lost every thing.☹😥

[LiliyaFitbit]

Welcome to the Fitbit Community, @Tuicemen.

Thank you for joining the thread and sharing a photo of your watch. I understand how you are feeling and appreciate your troubleshooting efforts. I was able to see that you have already contacted our Support team, please continue working with them. I know they will be glad to help you out and provide you a solution.

[Vonski62]

I have a similar problem with bright LED lines obliterating most of the screen and the display underneath is dark. I had a similar experience before but it suddenly righted itself. This time no joy and I’ve tried all the suggestions on here. Trying to upload a picture but can’t seem to manage it. Versa 2 is only 30 months old had my last Fitbit for 7 years. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Vonski62.

Thank you for joining the thread and sharing the details of the issue with your watch. I appreciate your efforts to resolve this and to provide a picture. I recommend checking if your Fitbit device is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device?

Additionally, please confirm if your Fitbit app is updated: How do I update the Fitbit app?

[SunsetRunner]

This is so irritating. It is nice someone else is having the same issue but I do feel sorry also. If the screen is blank we can not do anything. I guess through our phones or computer 

[SunsetRunner]

Yes I updated through my phone last night. I see it is measuring my steps logged into app but can not see anything on the face of the watch.

Update:

I am wrong it is not tracking anything.

Moderator edit: merged replies

[LiliyaFitbit]

It’s good to see you in the community, @SunsetRunner.

Thank you for the details mentioned and the troubleshooting performed. I am sorry to hear about the frustration this situation has caused. I was able to see that you have already an open case with our Support team. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

See you around.

[SunsetRunner]

Yes this happened to me before it went black!!

[Tuicemen]

Fixed🤗 after several blind hard reset attempts I decided to place the fitbit on it's  charger to give it a full complete charge before attempting one more blind hard reset. After 5 hours I took it off the charger and to my amazement the screen came up displaying my time and steps. It seems one of my blind hard factory resets took and a full battery charge seemed to help. 🤗🤗🤗

[LiliyaFitbit]

Thank you for your replies, @SunsetRunner and @Tuicemen.

@SunsetRunner I understand how you are feeling and recommend keeping an eye on your inbox. Our Support team will do their best to help you. 

@Tuicemen I am glad to hear that you were able to resolve this issue and thank you for sharing what you did as it may help other members in the same situation. Thank you for your time and efforts. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

See you around.

[ECrane86]

This is exactly what is happening with my Fitbit Versa 2

My Fitbit Versa 2 is having the same kind of issues. Extremely frustrating. Help would be appreciated

Moderator edit: merged reply

[LiliyaFitbit]

Welcome to the Fitbit Community, @ECrane86.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team regarding this, please continue working with them. I know they will be glad to help you out and provide you a solution.

See you around.

[Ladydvb]

Purchased mine 8/20/2020, on10/8/2021 I'm having the same issue. reading through the comments I decided to let the watch battery die. when I put it on the charger on 10/16/2021 it looked like it was working properly but I'll wait for the battery to fully charge. When it fully charges I'm going to reset it to factory settings to see if that helps.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ladydvb.

Thank you for the details mentioned and the troubleshooting performed. I was able to see that you have already contacted our Support team regarding this. I appreciate your time and efforts and look forward to getting you back on track.

Have a good day.