10-10-2019 08:30 - last edited on 10-11-2019 14:00 by LiliyaFitbit
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10-10-2019 08:30 - last edited on 10-11-2019 14:00 by LiliyaFitbit
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My Versa 2 watch has been having intermittent problems that got worse over time, and as of right now it's unusable.
The issues started out with a lot of crashes and restarts, failed updates, and intermittent syncing errors. They've never been constant, but it does seem to crash a few times a day at the most. Sometimes when it would come back up, the home screen would say something along the lines of "clock error, go to the app to pick another clock face."
The more noticeable issue is that starting a few days ago, the screen would sometimes not respond to touch inputs, and restarting the watch would fix it. It's been getting worse, and today, the touch screen does not respond at all, even after restarting the watch. The screen does turn on and off using the side button, but I can't interact with the screen. The watch also syncs normally.
I successfully updated the firmware yesterday, but it has no noticeable effect.
Is there anything else I can try?
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
04-04-2020 06:00
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04-04-2020 06:00
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I have the same issue. I've already returned this model.of watch once due to a charging issue. Is the only solve to replace the hardware again?

04-04-2020 07:47
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04-04-2020 07:47
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I have the same issue. I’ve tried everything recommended but it does not work. What do I do next?

04-04-2020 18:09
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04-04-2020 18:09
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04-04-2020 18:12
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04-04-2020 18:12
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04-04-2020 18:42
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04-04-2020 18:42
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Sent from my iPhone

04-04-2020 18:44
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04-04-2020 18:44
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04-05-2020 04:24
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04-05-2020 04:24
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Mine is the same

04-05-2020 12:36
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04-05-2020 12:36
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Sent from my iPhone

04-06-2020 04:33
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04-06-2020 04:33
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Mine is also the same. Very disappointing there seems to be so many people experiencing the same issues for such a long time, that these bugs haven't been fixed.

04-09-2020 23:58
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04-09-2020 23:58
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My versa started with this issue, it also stopped allowing me to log my water intake. More recently my screen no longer works, the clock face does not come up at all. I have tried resetting it, letting it die and recharging it but nothing seems to work! For the cost of the Fitbit I expected this type of error not to occur.

04-26-2020 17:21
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04-26-2020 17:21
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Hi. I am having the same problem. My Versa 2 is only a few months old was a Christmas present. Touch screen was unresponsive most of the day. I tried the factory reset as advised here and and got the red x. Data not cleared. Repaired and set up again and now saying reset failed. Can't get out of this screen at all now. Helped needed please. Thanks

04-27-2020 07:36
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04-27-2020 07:36
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Contact customer service and tell them what’s going on. I had to send a video of it not swiping or doing anything I wanted it to. By the end of the day a new one was on the way. It’s slightly different in some of the apps so I’m hoping it’s new and better. I got it in March and so far so good. Hope this helps
Sent from my iPad

04-27-2020 07:48
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04-27-2020 07:48
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Thanks
Sent from Yahoo Mail on Android

04-27-2020 07:52
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04-27-2020 07:52
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Sent from my iPad

04-29-2020 10:27
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04-29-2020 10:27
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04-29-2020 10:30
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04-29-2020 10:30
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Thanks for the advice
Sent from Yahoo Mail on Android

05-24-2020 20:54
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05-24-2020 20:54
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I tried everything still it doesn’t work

05-25-2020 05:11
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05-25-2020 05:11
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Hi everyone, thank you for participating in our Fitbit forums!
@Sujbar31, I'm sorry to hear that your Versa is also experiencing screen issues. In order to avoid providing the same information, I'd like to know what troubleshooting steps you have tried. Also, let me know if your watch vibrates when you put it on the charger. In the meantime, try a factory reset as described below:
- On the device, hold all three buttons for about 10 to 12 seconds.
- When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive).
- When the device vibrates, release all buttons.
- Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup
Finally, check out if your Versa's display works properly.
05-26-2020 00:16
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05-26-2020 00:16
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I finally contacted customer service (after not being able to use my versa 2 since March because I gave up on it). I did the online chat and after various factory resets etc they have issued a replacement.

05-31-2020 03:41
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05-31-2020 03:41
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Hi,
I unfortunately have the exact same problem. I tried doing a factory reset but my Fitbit gets stuck in a restart loop and the problem still remains. Anything else I can do or can you just send a replacement? Cheers

