Versa 2 screen issues

[TheAero]

My Versa 2 watch has been having intermittent problems that got worse over time, and as of right now it's unusable.

The issues started out with a lot of crashes and restarts, failed updates, and intermittent syncing errors. They've never been constant, but it does seem to crash a few times a day at the most. Sometimes when it would come back up, the home screen would say something along the lines of "clock error, go to the app to pick another clock face."

The more noticeable issue is that starting a few days ago, the screen would sometimes not respond to touch inputs, and restarting the watch would fix it. It's been getting worse, and today, the touch screen does not respond at all, even after restarting the watch. The screen does turn on and off using the side button, but I can't interact with the screen. The watch also syncs normally.

I successfully updated the firmware yesterday, but it has no noticeable effect.

Is there anything else I can try?

Moderator edit: subject for clarity

[kuvukelg]

I have the same issue. I've already returned this model.of watch once due to a charging issue. Is the only solve to replace the hardware again?

[Zeizim]

I have the same issue. I’ve tried everything recommended but it does not work. What do I do next? 

[KA9RNU]

If you have had your Versa 2 less than a year, request a replacement and have a case number. Sent from my Samsung Galaxy , an AT&T LTE smartphone

[KA9RNU]

Yes...eventually the charging will come more frequent, too.Sent from my Samsung Galaxy , an AT&T LTE smartphone

[wellness4me]

That I don’t know. At some point they have to fix the issue. There are just too many with the same problem.

Sent from my iPhone

[KA9RNU]

👍Sent from my Samsung Galaxy , an AT&T LTE smartphone

[Stretch68]

Mine is the same

[wellness4me]

Contact customer service at Fitbit.com

Sent from my iPhone

[firestar76]

Mine is also the same. Very disappointing there seems to be so many people experiencing the same issues for such a long time, that these bugs haven't been fixed. 

[Aspiak]

My versa started with this issue, it also stopped allowing me to log my water intake. More recently my screen no longer works, the clock face does not come up at all. I have tried resetting it, letting it die and recharging it but nothing seems to work! For the cost of the Fitbit I expected this type of error not to occur.

[Bex_82]

Hi. I am having the same problem. My Versa 2 is only a few months old was a Christmas present. Touch screen was unresponsive most of the day. I tried the factory reset as advised here and and got the red x. Data not cleared. Repaired and set up again and now saying reset failed. Can't get out of this screen at all now. Helped needed please. Thanks

[wellness4me]

Hi,

Contact customer service and tell them what’s going on. I had to send a video of it not swiping or doing anything I wanted it to. By the end of the day a new one was on the way. It’s slightly different in some of the apps so I’m hoping it’s new and better. I got it in March and so far so good. Hope this helps

Sent from my iPad

[Bex_82]

Hi Thanks for your reply. I was on live chat this morning and replacement sorted and hopefully will arrive soon.
Thanks

Sent from Yahoo Mail on Android

[wellness4me]

👍🏻

Sent from my iPad

[KA9RNU]

Call Fitbit and explaiin you have done all you can to get Versa 2 running.  Ask them for a replacement.  On the first call they will give you a #.  Then, call them again and say it is not working.  You have a 1 year warranty.  They should send you a new watch without the bands.

[Bex_82]

Thanks for coming back to me. Getting a replacement sent out today. Was driving me mad as it's expensive to have just stop working so soon. 
Thanks for the advice

Sent from Yahoo Mail on Android

[Sujbar31]

I tried everything still it doesn’t work 

[JuanJoFitbit]

Hi everyone, thank you for participating in our Fitbit forums!

@Sujbar31, I'm sorry to hear that your Versa is also experiencing screen issues. In order to avoid providing the same information, I'd like to know what troubleshooting steps you have tried. Also, let me know if your watch vibrates when you put it on the charger. In the meantime, try a factory reset as described below:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup

Finally, check out if your Versa's display works properly.

[firestar76]

I finally contacted customer service (after not being able to use my versa 2 since March because I gave up on it). I did the online chat and after various factory resets etc they have issued a replacement. 

[HRob89]

Hi,

I unfortunately have the exact same problem. I tried doing a factory reset but my Fitbit gets stuck in a restart loop and the problem still remains. Anything else I can do or can you just send a replacement? Cheers