Versa 2 screen unresponsive

[NGriffiths]

HR infrared light is stuck on red and won't display HR and screen is unresponsive, won't swipe down or left on main clock face screen.

Help.

[LucioFitbit]

Hi there @NGriffiths. Welcome to Community Forums.

I appreciate you share your experience with the Community. I'd recommend you follow these steps to restart your device.

If the issue persists please contact our Support Team.

Have a good one.

[NGriffiths]

These instructions didn't work at all. I tried it multiple times. It seems
since the last update the watch has been acting up.

Please advise.
Thanks
Neally Griffiths

[BethR2679]

Exactly. But Fitbit is refusing to accept responsibility for the issue. Please see my post. Nothing you do will fix this as the problem is a bug in the new software upgrade. Fitbit is fully aware of the issue. They just don't care. My watch is completely useless. 

[BethR2679]

Restart the device? Factory reset? Change the clock face? Come on man. We're not a bunch of idiots. The new software upgrade is damaging Versa 2 watches to the point of making the screen unusable and yet you continue to roll the software upgrade out with no solution for affected users. Sort it out with a fix or roll the upgrade back. 

[Aahr5]

This also happened to me. Now my device doesn't work at all. They took no responsibility and their only solution is a 30% off coupon for a new device... no thanks.

[LucioFitbit]

Hi there @NGriffiths, its's good to have you back.

I'm sorry to hear that the restart didn't work for you. You can try to change your clock face, if this fixes the issue, you can change it back to the original clock face. If you are using a third-party clock face, please switch to a Fitbit clock face and try the troubleshooting again.

If this doesn't work please contact our Support Team for further assistance.

Hope this helps.

[TrishQ]

Same here. Nothing is working and you're right, it's been since the last upgrade. 

[TrishQ]

Yes, send a fix!! That would be super great!

[NGriffiths]

What???!!! Well I find that unacceptable.

[NGriffiths]

Agreed. Or a switch.

[NGriffiths]

@BethR2679  You said exactly what I was thinking. They have to fix this or give the users the option to roll back the upgrade in the case it doesn't work.  

[NGriffiths]

HA! I would rather switch to a different brand smart watch at full price than accept a meagre 30% discount. 

[NGriffiths]

As is mine. This is ridiculous. 

[BethR2679]

Bloody ridiculous. I was told I'm out of warranty and don't qualify for anything! I must buy a new watch because THEIR upgrade buggered it up and it's going to cost them too much money to role it back out develop a fix. I then called their call centre and was told there is no solution. 

[BethR2679]

Hope this helps!! Talking to AI again. It won't help and you know that it won't help. 

[BethR2679]

What they should do and what they ARE doing are two different things. They suggested I buy a new watch. Typical of big company mentality. Who cares about those that don't have the cash to buy a new watch and rely on and use their product every day... 

[NGriffiths]

Today the screen was flashing white with lines running through it today
until finally it stopped flashing and just stayed white. This watch is
bricked. I press and held the button and it won't respond to that now. I
bought this Versa 2 new in January 2022. I have updated it when it and then
the other day it offered to turn on the Afib HR monitoring and I said Yes
to it. After those two most recent software changes, ir was a steady
decline. I am done.

[BethR2679]

Bricked implies the software upgrade was interrupted or failed. It did not. The software upgrade has bugs that affect some watches and not others. It is the software upgrade that created all the problems. 

[Mika00oo]

The whole Fitbit isn’t turning on and the red light isn’t blinking in the back side. I tried putting it on the charger and nothing happens. I am so upset. I constantly am wearing this watch unless I am showering and it’s charging. I’m very upset. Is this the issue you are having too?