Versa 2 screen won't respond

[Sch32]

Hi 

my versa 2 has seemed to of frozen 

firstly it started jumping between screens now it’s frozen

i have tried all resets etc but it’s still the same any idea or does it need to go to Fitbit heaven 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Sch32. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Since none of the steps you tried have worked, I recommend doing a factory reset: 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Hope that helps. 

[Sch32]

Hi 

still having problems with Versa2 touch screen does not work so guessing it’s packed in 

thank you for help 

simon 

[rylynn712]

Mine was doing the same thing for a few days. And yesterday it went completely black and won't turn on. When I try to reset it the firbit logo pops up for a sec then nothing. 

[MarreFitbit]

@Sch32 @rylynn712 If the steps I recommended here don't do the trick, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.