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Versa 2 won't receive notifications from Note 10+

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‎01-03-2020 05:50 - last edited on ‎01-04-2020 06:33 by Fitbit Moderator

‎01-03-2020 05:50 - last edited on ‎01-04-2020 06:33 by Fitbit Moderator

I just upgraded from a Versa to a Versa 2 on Christmas and haven't had any problems with messages or appointments scheduled syncing to my fitbit from my Note 10+, though I have had to repeatedly reboot my fitbit daily.

This morning, I am receiving my calendar alerts but I am not receiving my text messages.

I have rebooted both devices, stopped the fitbit app and restarted it; I have not uninstalled the app from my phone, as the calendar events are working. I've been working on this for 2 hours.

How do I get my text messages to work?

 

 

Moderator edit: updated subject for clarity

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42 REPLIES 42

‎02-11-2020 13:52

In response to ToEKnee213

‎02-11-2020 13:52

Try contacting Fitbit support - mine's been working great for the last week.
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‎02-11-2020 15:34

In response to DianeHJ

‎02-11-2020 15:34

I have had an open line with Fitbit support for a month. 

The Note 10+ 5G is STILL not on the compatibility list and they default to that all.the.time.

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‎02-11-2020 15:37

In response to ToEKnee213

‎02-11-2020 15:37

I have a galaxy 10 with the same messaging problems, so.....

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