Versa 2 won't swipe

[light52]

I can see the home screen on my Versa 2 but can’t do anything from there. On the rare occasion I can get it to move to another page, I can’t get anything to work when I touch an icon. I’ve restarted it multiple times and charged it to see if either of those would help but nothing changed.

Moderator edit: subject for clarity

[NellyG]

Hi @light52  I jave flagged a moderator to come and help you 

[light52]

Thank you.

[AlejandraFitbit]

Welcome to the Community, @light52 and @NellyG, thanks for the input.

I appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

[light52]

Thank you for your help.

[Sarahritzkeys]

I am also encountering this problem. Please help

[elanetto]

I have the same issue. I'd love some help as well!

[light52]

I wound up having to return it for a replacement and am waiting for the new device to arrive.

[Anna.g]

Mine is having the same issues!

Please help! I’m having the same issues.

Moderator edit: merged reply

[Sarahritzkeys]

After exhausting all options with Fitbit help, I just took it back to the retailer and got an exchange. Apparently Fitbit devices are notorious for complications. Mine was the 3rd replacement the lady had done that day. 

[Soogoose1]

I'm having the same issue and really would appreciate some help.

[EmilyBeulah]

I am having similar issues. Please advise. Thanks! 

[AlejandraFitbit]

Hello everyone, thanks for your participation in the Community.

I am sorry for the delay in respond and appreciate all the efforts in trying to fix this swiping issue.

@elanetto, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@light52 and @Sarahritzkeys , it's great to hear that you received replacements units. At the moment of receiving them, you can follow the instructions provided in the help article: How do I set up my Fitbit device? to set them up.

@Anna.g, @EmilyBeulah and @Soogoose1, if your watches aren't swiping, you can restart the units by following the steps in the article: How do I restart my Fitbit device?.

Keep me posted. 😉

[Noellane02]

I am having similar problems with my Versa 2. The clock face does not appear with motion and at times the side button will not do anything. In the odd occasion where it does come on, the touchscreen does not work. I also cannot turn off alarms that have been set due to touchscreen not working also. 

[Anna.g]

Restarting the device doesn't work. I want to factory reset it but the watch won’t even swipe for me to get to the settings. This is really frustrating. I haven’t even had my versa 2 for 2 months!

My is the same exact issue. It’s frustrating!

Moderator edit: merged reply

[AlejandraFitbit]

I appreciate you getting back.

@Anna.g and @Noellane02, since the instructions provided didn't work, I've gone ahead and escalated your cases to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

I will see you around. 😉

[Tlb1621]

This is also happening to me. I’ve restarted it using the back button and have gone to settings (when I can get there) and shut it down and it’s still happening. I would love to be kept in the loop when a fix is discovered. 

[AlejandraFitbit]

It's great to see new faces, @Tlb1621 welcome.

Thanks for troubleshooting this swiping problem. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Let me know if you need anything else. 🙂

[Soogoose1]

After trying everything, my Versa completely died giving me a green screen.
😥 Guess I'll start shopping for something different...

[Anna.g]

I will be returning mine for replacement since I've only had it for a few months and it's still under limited warranty. I have tried everything and none of the troubleshooting helped! At this point I don't think there's a fix for it. I would advice to check and see if you have warranty on yours and just get a replacement (hopefully the replacement doesn't have the second issue 😔).