Versa 2 won't swipe

[light52]

I can see the home screen on my Versa 2 but can’t do anything from there. On the rare occasion I can get it to move to another page, I can’t get anything to work when I touch an icon. I’ve restarted it multiple times and charged it to see if either of those would help but nothing changed.

Moderator edit: subject for clarity

[Tashat00]

I am also having the same issue. I have tried to restart several times. I just bought this in September. 

[Diogenes]

Of the folks that have had theirs replaced for this swipe issue, are the replacement devices still fully functioning?

I upgraded from a Blaze to a versa 2 because the notifications stopped working after an update to the Android app. Months of updates later it was never resolved. 

Now my versa 2 has the no swipe issue. I'm still under warranty, so will get it replaced. But that method is only as good for as long as my warranty lasts. 

I bought my wife a versa 2 for Xmas as a replacement for her xbrand watch she uses just for notifications. She's had that device for 4 years, since my Surge's band gave up, Fitbit replaced it and I gave her the broken one, and her tape and glue finally gave up. 

Anyway, I have a history with Fitbit. And in retrospect, I guess I'm the dummy for sticking with them. 

Back to my first question, do we think the replacement versa 2s will last? Or will they have the same issue and the replacement cycle continues until the warranty runs out?

I'm not an apple person, so iwatch is not an option, what other devices are out there that are good with notifications like versa 2? Ie smart replies/actions...

[Zoilo]

So far my replacement has been working fine.. And to answer your second question,  my last watch was a Samsung galaxy watch and it was amazing and it never had a problem, I'm definitely looking into the galaxy watch active 2, because I have a feeling this replacement will go bad soon too.. 

[Drraz]

Customer service rolls me that you have to hold the L button down until the Fitbit logo disappears, then release button and immediately press it back down. Once it vibrates, you release it again and immediately press it again until it vibrates a 2nd time. But I never get the 2nd vibration, I only get a screen that says "Data not cleared, sync and try again." Very frustrating, as my watch is less than a month old. 😞

[Gdixon1010]

Sounds like the refresh was complete. You just need to connect it to your phone.

[Diogenes]

**Important**

If you are having swipe issues with your Versa 2 DO NOT FACTORY RESET using the buttons, in other words, don't factory reset (because the only other way to do it is by touch options).

If the reset fails, touch actions are required to "Try Again". 

No matter how many times you reset using the button, when the watch comes back up, it displays a message that can only be cleared by touch. 

I can successfully connect the watch to my phone, but the Reset Failed screen won't go away.

I've arranged a replacement with customer service. But i was hoping i could resolve my issue by trying whatever I could find on the internet so I could have a functioning a watch while I waited for the replacement. I saw the comment from @Drraz above, tried it, leading to the reset failed/data did not clear message she described.

Warrranty/Replacement was simple enough. Agent requested a video of the touch/swipe not working. Video file needs to be 5MB, which isn't easy. I couldn't only get it to 8MB, so they sent me an email to which I replied with the video as an attachment. Once they had that, processed the replacement.

**Update**

On a whim, after getting very frustrated, i thought maybe temperature of the watch had somethign to do with it. So I put it in my pocket for 5 minutes or so, took it out, and was able to clear the "Reset Failed" screen. So I've got it paired back to my phone. Touch doesn't seem to be working anymore, even if I warm it up in my pocket for a while. But at least i have a watch again.

[Jody77]

I am having the same trouble. I can't swipe to any screen, which means I can't get to the "settings" at all. 

My watch is just 5 weeks old so I'm very disappointed 😥 

I hope I can return it ! 

[dlgreg]

How were you able to clear the "Data not cleared Sync & try again" screen?

My Versa 2 is showing that screen and heating the watch up to body temp doesn't work for me.

Thanks,

dlgreg

UPDATE

I called Fitbit Cust Serv and spoke with Carlos. He had my Versa 2 reset and back working with a new firmware installed. Touch is back working and the reset was done in about 5 minutes. He said the firmware was new and addressed the problem with the touch screen not working.

Thanks Carlos!!

[Jody77]

I can't do anything but look at the clock. I can't swipe to any other menu at all. 

[Drraz]

UPDATE:

Called again and 2nd rep couldn't get it to do a factory reset either. She is mailing me a new one. Annoyed that it disnt even last a month!!!

‐------

I was never able to get it to clear. I tried multiple times to do a software update (which the app said I needed to do), but it would go thru the whole process and then tell me AGAIN that it needed to be updated. And the watch screen still has a red X. 

[light52]

So far my replacement has lasted longer than the original one.


Sent from Yahoo Mail for iPhone

[Turbo05]

I am having the same problem. Fitbit has emailed a returned label. I will be without until they replace it. While I send off, I can’t keep my steps anything else. I purchased 3 Fitbit products and Versa 2 will be my last.

[GraceCo]

I’m having this same issue. 

[Zoilo]

That's weird, fitbit sent me the replacement first, 

[Turbo05]

This morning, I called, They told that I need to send in first. I have contact executive. This is ridiculous.

[Gdixon1010]

I agree!! Totally ridiculous. I paid to have it sent to them and it took three weeks to get a new one. Hopefully the new one does not start giving problems!!

[Zoilo]

Yeah all these problems with a new watch is ridiculous, the Alexa part works when it wants, half the time it doesn't sync.. I'm really thinking of going back to galaxy watches or maybe try the garmin ones.. No wonder they sold the company 🤦🏻‍:male_sign: 

[Turbo05]

Fitbit is replacing the watch. If the replacement does not work correctly, I will buy Fossil Gen 5 or Samsung Galaxy Watch.

Sent from my iPad

[KRDory]

Mines not working, it won’t swipe, I can’t get the motion to work and it turns itself off and one, I can’t find anything on the help 

[Turbo05]

I called Fitbit customer service.