Versa 2 won't turn on or take a charge

[Raven9]

My Versa 2 suddenly went dead. I put it on the charger for several hours thinking it was the battery. It did not vibrate when I put it on the charger as it usually does. Then I tried restarting by holding the button until I saw the Fitbit logo. When I look on my app it states “looking” it has been doing that all night so now the battery needs charging. I have it back on the charger. It still won’t turn on. Any help would be really appreciated! 

Moderator edit: format

[FitHat]

I’m having the same issue. No display. 

[Raven9]

I tried customer support and it’s still not working. I have a $200 paperweight 

[briannasulli]

I noticed mine was suddenly not working last night. I tried holding the side button for 10-15 seconds a few times and no response. The same thing happened to me with the charger. No response when I plugged it in and no response after charging for a while. I have had so many issues with the Versa 2. I would not recommend a Fitbit to anyone anymore. 

[varinder]

I agree. Exact thing with me. This is the 4th time this has happened to me! Tried everything 

[Lakatsylvester]

I have a Versa lite and the same thing happened.  It started off with the screen dying or all of a sudden going black and not responding. Therefore,  I followed  Fitbit's recommendations in previous troubleshooting post and i tried to restart mine. It vibrated so I knew it worked but then the battery quickly drained. Despite having it plugged in for the last 18 hrs, it won't respond/ turn itself back on and/ or sink with the app. Given the screen dying I was going by vibrations and the app but now I can't even get that.  I find it suspicious that we all seem to have run into the same thing on and or around the same time.  It makes you wonder if this is a bug or glitch that's linked to an update and this whole thing is what has burnt out our  trackers

[FitHat]

I’ve been going through all the “helps”. I went to the App Store and there was an update for Fitbit. I connected the watch to the charger and it was at 3% battery ( it was at 80% this morning). The display is on after the update. We’ll see if it holds when I take it off of the charger. 

[Lakatsylvester]

Hello, I certainly hope it does, I had 20% and then it went down to 3%
despite being on the charger and I don't know if that's a true reading or
not because it now won't re-sync w the app and the green light you usually
see behind ( just like others have commented, is now not coming on, no
matter what I do)

[Raven9]

I get the logo flashing on and off. That’s it. 

[Brian1sf]

Same here it will start a workout but the steps abs tome screen are not working. My last ability to sync was 8am 

[StanfordC]

Same here. Just went off on its own and tried charging but nothing happening. I held the button and still no response. I put on the charger again and it's just getting hot.

[Raven9]

How did you do? Is it working?

[LeeML]

Same for me. I charge it to 100% and before day is over it is dead! No way this many people are having same issue and it isn’t connected. Something must be wrong with Fitbits universally 

[Lizzanne]

Mine just stopped working as well!!!

[FitHat]

So far, so good! I went to the app store and typed in "fitbit". I opened the app that way. There was an update option (which did not show when I had the app open). I ran the update, re-synced the device and it is working.

Good luck, All! I hope you get solutions to the same issue.

[Lakatsylvester]

No it isn't working, I contacted customer care who had me clean the
contacts on my charger to see if that would work but I'm not seeing a
difference. They told me if it doesn't work to call back and gave me a
case #. I pointed out that I found it strange that so many of us had the
same or similar issue on the same day whereby our screen went black/died
and thereafter we couldn't charge and/or sync w the app.

[Raven9]

I asked why there are so many of us and got no answer. Did they answer you?

[ClaireDowns]

I have the same problem. I bought a new charger as I thought it may have been faulty but it’s still dead & black. I’ve tried a hard reset but not getting anywhere 

[civilone]

Did yours stop working after doing an update on the firmware?

[Running2jesus]

Call customer service. I called them again today for 3rd time and even though my device is 3 months out of warranty they are sending me a replacement.

Sent from my iPhone: Lynda Weber